IT Service Desk Technician

Selective Recruitment are recruiting for an established business in Lincoln that are seeking a Full Time IT Service Desk Technician to support the Service Desk team. Role: IT Service Desk Technician Salary: £12.96 per hour Location: Lincoln Contract: 1 - 3 months, potential of extension Responsibilities To provide the first contact support for all IT Incidents and Service Requests for all 1st line tasks within the Service Catalogue. Provide first assessment of on incoming calls and tickets raised via a portal To provide a single point of contact for Customers To facilitate the restoration of normal operational service with minimal business impact on the Customer within agreed service levels and business priorities Work towards a high first time fix rate (using remote control software as necessary) Provide technically accurate solutions to customers Pass issues to second line and third line support where necessary Review impact and prioritisation of issues and escalate major issues to the Incident Manager To record all activity for inbound Incidents and Service Requests in the designated Ticket Management System, ensuring that all Incidents and Service Requests contain full details, have the correct category and sub-category designation and are correctly prioritised. Ensure ownership is taken of user issues Requirements Experience of Servicedesk and Desktop Support and with interest in Information Technology, with aspirations to progress into an IT based career. Requires a practical understanding of a technical area/discipline. Excellent interpersonal skills with the ability to communicate both orally and in writing to service users at all levels, colleagues and professionals Please note: Only candidates with the relevant skills and experience will be contacted regarding this position. If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job. ABI

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