Device / Hardware Break Fix Engineer

Vendor Device / Hardware Break Fix Engineer Nottingham £22k Vendor /OEM certification bdages provided Career opportunity to move into the field as you progress The role: The teams core responsibility is to fix / repair customer owned decvice / equipment and in this role, there's the need is to ensure all equipment is tested and repaired to the highest standard ensuring optimum reliability and ensuring that manufacturers warranty KPI's are met. As such you will get vendore manufacturer certifications as well as SC Security clearance and an enhanced DBS clearance will be provided for you The Tasks
• Test and repair all products / devices predominantly Apple, HP, Lenovo, Dynabook and Viglen.
• Ensure correct software and/or firmware is used on all repaired equipment.
• Deploy via SCCM or USB images to select customers after machines are repaired/refurbished
• Follow test and repair procedures as instructed.
• Document all repair work as required and ensure that Tesseract is kept up to date for parts used and repairs.
• Prepare and Repair DOA Apple products for resale
• Keep up to date with all repairs coming in, ensuring that all warranty parts are returned on time avoiding penalties
• Maintain an up-to-date knowledge of manufacturers training courses in areas of interest and relevance to the business.
• To positively promote the IT Services Team, acting as a role model through promoting the activities, values and culture of the organisation.
• Provide support to Field Service Engineers as required (as your career progresses and opportunity arrises this field path is open to follow)
• Undertake pre-arranged out of hours if required

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