IT Support (1st & 2nd Line)

GBR Recruitment are working in partnership with a well established & progressive client recruiting for an experienced IT Support individual to join the IT team within their busy Northamptonshire office This role would suit an individual with 1st & 2nd line support experience with widespread software & hardware experience plus some experience with telecoms Job Overview: This role is a customer-service oriented specialist with the required level of IT technical skills and project management experience. This is a key role providing computer, infrastructure network and telephone support to the company's employees, providing a quality end-user experience in a Windows environment. The successful candidate must have the ability to provide technical support in a fast-paced and dynamic environment with previous experience of ERP systems. Job Responsibilities: Install and configure computer hardware operating systems and applications Monitor and maintain computer systems, networks and telephone equipment Troubleshoot system and network problems, and diagnosing and solving PC hardware issues (Windows and Mac) Resolve and/or replace faulty hardware Process RMA or warranty replacement of hardware Document all hardware being distributed using asset tag number, computer name and user first and last names Setup and manage user accounts and profiles in both Active Directory and Microsoft Office 365 Business Prioritise and manage several open cases at one time while meeting agreed service level agreements Take an active role in leading and servicing remote offices and mentor others as necessary Qualifications & Experience: Hands-on 1st & 2nd line IT Support experience with a strong working knowledge of Active Directory, Microsoft Windows, Windows Server, and Microsoft Office 365 (latest versions) Experienced in various software & hardware Network infrastructure experience is preferred Cloud Storage experience Microsoft Teams / Skype experience Excellent communication (verbal and written) in technical writing and documentation as well as, interpersonal and organizational skills Excellent troubleshooting and problem-solving skills Passion and skill to quickly investigate the root cause of a technical problem, understand why it happened, and prevent it in the future Thrives in a fast-moving environment

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