Sales & Customer Service Assistant

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Sales & Customer Service Assistant - International Decorative Surfaces (IDS) - Norwich, Norfolk IDS are a part of Saint-Gobain - Winners of 'TOP EMPLOYER UK AND GLOBAL' four years running (Apply online only)) Looking to join a brand that is passionate about its employees, where virtually no day is the same? Then we have the perfect role for you here at IDS, the UK's largest distributor of surfacing materials, specialising in flooring, worktops, laminates, panel products and solid surfacing. We have an opportunity for an enthusiastic Showroom Assistant to join our IDS Norwich team. This location is home to one of our specialist high end flooring store; delivering excellent customer service to all of our customers. As a Showroom Assistant with IDS, you will: Be the first point of contact for visiting customers both Trade and Retail Provide excellent customer service to all IDS customers visiting the store. Proactively engage with potential trade customers to increase the sales ledger and build lasting relationships. Manage the customer journey exceeding expectations from enquiry to delivery, whether in person or over the phone. Ensure all orders are processed accurately, in full and on time. Maintain the showroom to a high standard to effectively promote the full range of IDS products. First and foremost, we always want to recruit talented people that align well with our values and way of working; we innovate, we collaborate, we're agile, we act with entrepreneurial spirit, and we're supportive of and close to our customers. So if you... Have experience within a retail setting and have a passion for delivering exceptional customer service. Take pride in delivering excellent customer service and building relationships with internal and external customers. Demonstrate excellent communication skills, both written and verbal. Have the ability to work independently. we may just be the right fit for each other Does this sound like you? We also offer fantastic benefits, including: Christmas shut down (16 days off over Christmas 2020) 31 days' holiday (pro-rata, including bank holidays) Highly competitive salary Permanent position with career progression in a company that owns over 32 other brands As an employee with IDS, you are automatically covered by the Saint-Gobain Life Assurance Scheme. A defined contribution pension scheme. Staff discounts on high street and leisure activities and various other benefits. If you're up for a new challenge, we would love to hear from you

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