Customer Service Advisor

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Select Appointments are proud to be in partnership with the Cotswold Company, a business that always puts the customer first. The team pride themselves on how hard they work and have a real passion for what they do. With an emphasis on making the customer happy, The Cotswold Co are a dedicated team at delivering the highest quality customer services and at this time of unprecedented growth, they are now embarking on a recruitment drive to majorly expand the Customer Services and Customer Experience team. This drive will incorporate team members across Pre-Sales, Sales & Customer Service, Post-Sales and Aftercare. This is a predominantly phone-based role but does include email and live chats, so you'll be fully competent on a PC, with the ability to multi task. As an individual , you'll be dedicated to providing above and beyond customer service and always be ready to go the extra mile for your customer. These roles would suit anyone who has worked in a customer facing environment (over the telephone or face to face) and could include retail, hospitality or previous contact centre environment. Tone of voice, the ability to build a rapport and empathy will be key to these roles. The business is open 7 days a week, so you will be full time, and will cover weekends and evenings on a rota basis, which the business is very fair and flexible on. With the current unprecedented times they have adapted their department to work remotely from home until a time they return to their beautiful head office in Norwich. They have adapted their practises to ensure you will receive high level training to bring you up to the fast-paced environment you'll be working in. They have a really friendly team who they are proud of for pulling together through this time. These roles may potentially (when government guidelines allow) be both office based and home working. An excellent salary is available together with the full training, support and equipment for you to join the team and add to their success. In the first instance, please contact Emma Baylis or Kim Babb at Select Appointments for an initial conversation

Similar searches: Permanent, Full Time, Customer Services, Norwich