Debt Recovery Handler

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HomeLet are one of the UK's largest tenant referencing and specialist insurance firm. In 2020 for the 3rd year running we were voted one of the 'Sunday Times Top 100 Best Companies To Work For'. HomeLet Head office is based in Lincoln. We work with letting agents - providing them with an award-winning referencing service and a comprehensive suite of insurance products. Overview of Role: To maximise recovery against Tenants & Guarantors that contribute towards the £2.1 Million paid out annually in Rent Guarantee. Working collaboratively with the Claims Handling Team you will maximise the success of recovery through pre-emptive intervention and minimise costs incurred in pursuit of repayment. The collaboration with the Claims Handling Team will extend to providing support with caseloads during periods of high customer demand/low resource. Administrative:
• Organise and arrange the correct signatories for all invoices received;
• Manage and escalate all incoming and outgoing recovery payments including be not limited to, Repayment Plan Payments, Landlord Refunds, Guarantor Payments, Full & Final Settlements;
• Liaise between recovery handlers and the finance department in order to arrange payment vehicles, maximising recovery potential;
• Allocate Recoveries tasks in order of priority on a daily basis to ensure customer demand is met;
• Prepare documents and information for Pre-litigation assessment; and Recovery Handling:
• Contact Tenants and Guarantors in line with agreed contact strategies and risk profiling whilst seeking repayment of Debts;
• Establish, implement and manage sustainable repayment arrangements tailored to the needs of both the Business and Debtor ensuring late payments are chased and enforcement action taken;
• Accurately manage and calculate settlement figures for all debtors, supporting all areas of the business in relation to Rent Guarantee Claims Recoveries;
• Accurately manage & calculate financial payment requisitions as part of the recoveries process and ensure that payments are made to the Landlord efficiently with relevant tracking & recording in place;
• Work closely with outsourced providers to maximise the success of recovery through strategy planning and efficient query handling. Education/Qualifications Essential: 5 GCSE graded as (c) or equivalent, which must include Maths and English. Desirable: Member of the chartered Institute of Credit Management and working towards a Certificate accreditation. Experience / Knowledge Essential: Administrative and customer facing experience; numerate, ability to work under pressure and good computer skills (including MS office, outlook & excel); able to manage difficult conversations; and able to work on own initiative. Desirable: Experience of working in a similar, regulatory environment; knowledge of the County Court Litigation processes and the subsequent enforcement options; knowledge and/or previous experience of Landlord & Tenant Litigation; general exposure to Litigation; and lettings/Insurance Industry experience advantageous. Other package benefits: OTE between £23,600 and £27,200 per annum . 25 Days' Holiday Bank Holiday, Employer Pension Contribution, Health Shield Cash Plan, Discounted gym flex, Childcare benefits, Free car parking, Free tea and coffee & Staff restaurant. Equal Opportunity: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, gender, sexual orientation, age, marital status, or disability status. All applicants must live and be eligible to work in the UK.

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