Service Coordinator

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Service Coordinator, £22,000 - £26,000 per annum, Monday to Friday, 8.30am - 5:00pm Busy, growing and expanding manufacturing company based in Thetford Main Duties: Reporting to the Service Manager, you will be responsible for assisting in the efficient running of the service department. You will be responsible for the organising of a team of technicians on a range of agricultural machinery, you will liaise between customers and technicians to ensure jobs are completed to time frames. A large part of this role will be understanding and managing customer's expectations whilst delivering excellent customer service. You will work with other internal departments in order to ensure that high levels of customer satisfaction are upheld. You will be responsible for managing and organising out of hours callout when required and covering for the service manager in his absence Contacting customers to keep them up to date with engineers' progress, booking in services and running a team of engineers' daily activities. Resolving issues that arise regarding customer orders, engineering visits etc, avoiding escalation where possible. Assisting in raising purchase orders, quotations and checking invoices and delivery notes for incoming items. Processing engineers job cards to create and invoice to the end user using IT based systems and technology. Using dealer management systems and Excel to operate daily activities. Sharing the responsibility for answering incoming calls and ensuring they are directed to the relevant department. Being flexible with daily activities and working as a team. Essential Skills: Knowledge and understanding of IT, confident using Microsoft office programmes to include, Word and Excel. Ability to learn and to use customer management systems (IBCOS Gold knowledge would be an advantage). Able to deal with confidential material with the relevant discretion. Multitask and work in a busy environment. Adapt to changing workload and be flexible to suit department needs. Self-motivated working within a team. Great attention to detail. Confident to communicate and deal with Customers, Manufacturers and staff in a professional manner face to face, on the telephone, via emails or letters. If you would like to apply for this role, email your current up to date CV to (url removed) with a covering letter outlining your suitability for the role, Ensure that your CV includes examples of the above as applicable Hales Group Ltd collects and keeps information from applicants, so that we can monitor our recruitment process, ensure compliance with the Equal Opportunities policy, and when appropriate send you details of future job opportunities. We keep your name and address, and details of your application. If you do not want us to do this please contact your local branch

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