Billing Supervisor

ROLE OVERVIEW/PURPOSE OF THE ROLE: To process service billing for all copiers within Corona and all other acquired entities Must be willing to learn the full billing process as we have over 10,000 customers Learning contracts and billing set up/charges Supervising 6/7 staff on their day to day tasks and performance Monitoring their outgoing calls and log ins Setting KPI's and targets MAIN RESPONSIBILITIES: To make sure the team collect meter readings from customer via email and telephone To make sure readings are processed efficiently and accurately with minimal errors To run remote software to get readings from copiers that require billing CBS trained or work for another print management company preferred Must have had some supervisory / team leader role Willing to put in extra hours at busy periods / end of month Oversee queries and credit notes SKILLS AND EXPERIENCE REQUIRED: Understanding of billing process Computer literate Good excel skills Excellent communication skills

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