Customer Care Coordinator

Customer Care Co-ordinator Developer Essex Bushops Stortford M11 Corridor Your responsibilities will be to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships. Your main duties will include:
• To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints / queries. To be professional, courteous, and punctual in all dealings with customers and our external partners.
• Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales.
• Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times.
• Ensure all materials and Labour that is required is available prior to works starting.
• Ensure the customer care / after sales image by personally contacting customers two weeks after legal completion to ensure the customer is happy and satisfied.
• Plan and monitor the work of the customer care supervisor in advance to ensure continuation of work.
• Liaise with Site Managers, Contracts Managers and Construction Director prior to arranging any meetings with customers for the Customer Care Manager.
• Monitor and report to the Regional Customer Care Manager the performance of the sub-contractors. Further details on request

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