Senior Support Worker

Job Title: Senior Support Worker Accountable to : Deputy Manager / Home Manager Accountable for: Support Workers, Volunteers, Activity Co-ordinators Hours of Work : Flexible, including, days, nights, weekends and bank holidays. Role: As a Senior Support worker at Hatzfeld Care Ltd, you are entrusted and required to ensure that the highest standard of quality care is provided to all service users residing at the home. Leading the team to provide a respectful, dignified service, upholding rights, choices and privacy. It is your duty to ensure all staff work in ways which enable our service users to enjoy the best possible quality of life. Working in partnership with other seniors, managers, staff and service users, to carry out your assigned duties effectively. Maintaining knowledge and upskilling yourself to enable you to continuously demonstrate best practice and lead by example, upholding regulatory frameworks and investing in developing your teams to become an outstanding workforce. Job Description Carry out your role adhering to Hatzfeld Care policies, procedures, values, code of conduct and with a Person-Centred approach. Maintain an inclusive environment free from any forms of abuse. Utilising all safeguarding guidance to support all individuals and staff. Uphold all infection control policies and procedures ensuring that a safe environment is maintained. Ensure that the provision of Care is Effective and comprehensive support is provided to a range of service users with complex needs in a Safe and Responsive manner. Plan for and direct staff to assist with personal care and domestic hygiene tasks, ensuring this is provided in a person centred way. Promote the development of support workers through maintaining specialisms, sharing good practice and expertise. Liaise with other agencies and parties to provide a co-ordinated quality support service to service users, ensuring continuity of approach and fulfilment of support package requirements. Promote and facilitate service user engagement and inclusion within the home environment and the community in line with Hatzfeld Care objectives. Facilitate workshops to share best practice and develop champions of care support. Provide leadership and carry out management activities (including resourcing, day to day advice, supervision and support) to enable the staff team to meet their own objectives and contribute to the continuous development and improvement of the home. Assist managers to monitor and evaluate the service, implementing changes in line with best practice, to maximise performance. Contribute to all inspections of the home, providing information on request and liaison with professionals involved in the process. Ensure accurate records are maintained and accounts of all activities are captured appropriately as required. Attend meetings and appointments with service users, representing Hatzfeld Care Ltd and the service user in an appropriate, professional manner. Participate in the recruitment, deliver on time induction, training, coaching, support and supervise staff including volunteers as necessary. To observe all Health and Safety rules and take reasonable care to promote Health & safety of self and others To dress accordingly to the uniform policy Be involved in regular supervisions Attend monthly care staff meetings Wear appropriate PPE equipment when providing personal care, upholding infection control processes and good standard of hand hygiene. To observe infection control policy and procedures Performance measures Delivery of specified objectives to the required time and standard G ood or outstanding inspection reports are achieved. Support plans / recovery and risk management plans for service users are maintained and up to date, realistic, service user centred, and outcome focused. Positive outcomes for service users are achieved as detailed in their recovery plans. Policies and procedures are followed by the staff team and appropriate actions are taken to address any failings. Contribution to the monitoring, evaluation and development of the service. Collaboration and contribution to the effectiveness of the team. Maintaining up to date training in all mandatory areas. Person specification Essential Skills, knowledge, qualifications and competencies Display a caring, compassionate and empathetic nature Good understanding of English, both verbal and written skills Honest, trustworthy and professional Excellent time keeping Reliable committed and responsible Excellent communication skills Ability to follow verbal and written instructions Resilient under pressure Able to remain calm and composed when faced with challenging situations Able to work independently and as part of a team. Committed to continuous professional development Able to undergo an enhanced Disclosure and Barring Service Flexible working hours including weekends, nights and bank holidays Commitment to championing diversity and equality within the workforce Ability and motivation to work with a recovery focused approach Up to date working knowledge of legislation supporting individuals requiring care (to include The Care act, Capacity Assessment, Depravation of Liberty Safeguards, Safeguarding, The Mental Health Act, infection control, health and safety at work) Desirable Experience of leading teams care workers within the care profession NVQ level 3 in health and social care or above Experience working with people who have mental health conditions and / or dementia Mental health qualification Current full driving licence How identified Interview, Application form Trial Day Feedback from staff and residents on trial day Pension schemes available and mileage scheme,- Mileage is paid for those who live over a 5 mile radius and also at present there is a TEMPORARY extra 50p on top of the hourly rate during working through the COVID pandemic. 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