Community Response Officer (Digital)

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Package : Flexi time, 27.5 days holiday (with an additional 6 days flexi time), civil service pension scheme, gym membership contribution, and professional membership. Who we are: Here at the Coal Authority, we really are a great team to work with. We're united in our passion and commitment to make a better future for people and the environment in mining areas. We carry out a wide variety of essential services from responding to coal mining hazards, to keeping people and the environment safe from mine water pollution. We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050. We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do. With a genuine commitment to flexible working, we believe that work life balance is incredibly important. There are a number of benefits that you'll access being a part of our inclusive team including flexi time, 27.5 days holiday (with an additional 6 days flexi time), civil service pension scheme, gym membership contribution, and professional membership. Flexible working: We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview. About the role: Do you want to work as part of a passionate and forward thinking team, working collaboratively with departments across our organisation? Here at the Coal Authority we have a fantastic opportunity to join our Community Response team. You'll work closely with our operational teams across the organisation to warn, inform and engage with local communities, partners, stakeholders and customers. You will have a breadth of experience and work to enable us to engage effectively with our wide ranging audiences and stakeholders. You will do this through a variety of channels such as our social media and website channels, community engagement events and activities, producing information literature and media handling. Our Community Response Officer (digital) role will be a full mix and varied role but with a focus on being our digital champion. Key responsibilities including: work as part of a team to support our work in the event of a major incident work as part of the community response team to handle and respond to reactive media enquiries ensuring timely and quality responses create and place creative and engaging and effective digital content in line with our mission, purpose and values work with colleagues from across the Coal Authority to improve our customer journey via our and websites, along with our intranet site use your experience and knowledge to influence and further develop the Coal Authority's social media narrative, ensuring that we are anticipating, aware of and responding to social media trends and developments For more information about the role please refer to the attached job description. About you: proven experience of creating engaging content to reach target audiences via a variety of internal and external channels experience of handling reactive media enquiries and working with teams to ensure a timely and quality response experience of influencing and working with stakeholders to deliver work to mutually agreed standards and timescales - often at pace and to time sensitive deadlines proven communication, presentation, negotiation and interpersonal skills - with the ability to build positive relationships and provide solutions to colleagues at all levels the ability to interpret a level of technical and scientific information and translate this into accessible and engaging content for our audiences positive customer and engagement focus Working at the Coal Authority: Equality, Diversity and Inclusion: The Coal Authority is committed to developing a supportive, inclusive, caring and positive community. We encourage applications from people with the required skills and experience, from different backgrounds, cultures, ethnicities and beliefs. Diversity is vital to our success and innovation and is fundamental to our values of being trusted, inclusive and progressive. We offer a guaranteed interview for candidates with disabilities who meet the basic selection criteria. If you require any reasonable adjustments or alternative format application forms you can get in touch with us by contacting the HR team by email at or by phone on 0345 762 6848. Other essential information Schedule: Application closing date: Monday 19 th April 2021 The Coal Authority is currently following all required social distancing practices during our recruitment process. Application outcome: Only candidates invited to interview will be contacted. If you have not heard anything within 2 weeks of the closing date, please consider your application unsuccessful. Security: Successful candidates must pass basic security checks and will be subject to UK Immigration requirements. Changes to the UK's Immigration following the UK's departure from the EU Please note there is now a new immigration system which will apply to people arriving in the UK from 1 January 2021, and EU citizens moving to the UK to work after this date will need to get a visa in advance. EU citizens applying for a skilled worker visa must now show they have a job offer from an approved employer sponsor to be able to apply. Currently, the Coal Authority is not an approved employer sponsor, so we will be unable to employ any new EU citizens wishing to work in the UK after 1 January 2021. EU citizens who were already living and working in the UK before 1 January 2021 may continue to do so, providing they meet all the requirements and they apply to the EU Settlement Scheme before 30 June 2021. This will mean that they can continue to live the UK after 30 June 2021. If you are an EU citizen who has lived in the UK for many years or you have a permanent residence document, you still need to apply.

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