Application Service Manager

Job Title Application Service Manager - ERP Location EMEA As the Application Service Manager, you will be accountable for the overall service and contract management of application services delivered by our application support partners, ensuring they meet their contracted obligations and service levels. This role also includes the management of the application support partner's service management leads and teams along with their subject matter experts who support these services and the day to day performance and production maintenance of all our application services. Reporting to the Head of Application Support, you will join an organisation that promotes personal development, growth and career progression and who will provide you with the tools and training you need to excel in the industry We've been on an incredible journey, but the best is yet to come; are you ready to join us? What You Will Do For this role you will be responsible for the management of a portfolio of application services such as but not limited to monitoring, maintenance and incident and problem resolution for any issue across these services with the application support partner. Another aspect of this role will be the maintenance of the policies, standards and processes needed to support the Application services and working with security to agree changes for these. In addition to this you will ensure IT Operations has the correct model in place to deliver the necessary Application services to the business. What Will You Bring To the Role Clear Understanding on ITIL principles. Excellent and extensive vendor management capabilities including extensive experience of deploying and managing suppliers within a formal supplier relationship management model. This includes the ability to define and manage suppliers to contractual obligations and SLAs. Solid understanding of Incident, Problem, Change and Release management processes. Management of budgets in excessive of £20M and experience of managing to budget and evidence of driving successful cost savings initiatives. Extensive experience of defining Application services support models. Ability to maintain clear and focused thinking under stressful/high pressure situations. What We Offer Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future. You can take control of your future here at RS. We offer all the good stuff you'd expect like: Private medical cover for those unexpected moments On top of your 25 days holiday, you can buy up to 5 extra days to enjoy how you wish Annual bonus to pay for those extra holidays Generous, market-leading pension; it's never too early to start planning for your future Grow in our high-performance culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. Are you ready to explore the possibilities? We are RS Increasingly powered by digital technology, we're our customers' one-stop-shop for electronic products and components. We began in a north-west London garage supplying spare parts to radio repair shops back in 1937. Today, we're using digital to revolutionize the way we do business and strengthen our position as the people engineers turn to for help, advice and knowledge. But if we're going to be first choice for customers, we also want to be first choice for our future colleagues. We're looking for people who are passionate to support the customers of today, and the engineers of tomorrow. Together we keep innovation at the forefront of what we do. Do you? What Will You Bring To the Role Clear Understanding on ITIL principles. Excellent and extensive vendor management capabilities including extensive experience of deploying and managing suppliers within a formal supplier relationship management model. This includes the ability to define and manage suppliers to contractual obligations and SLAs. Solid understanding of Incident, Problem, Change and Release management processes. Management of budgets in excessive of £20M and experience of managing to budget and evidence of driving successful cost savings initiatives. Extensive experience of defining Application services support models. Ability to maintain clear and focused thinking under stressful/high pressure situations. What We Offer Innovators and pioneers. Rebels and creators. A global organization of optimists and specialists with big ambitions for the future. You can take control of your future here at RS. We offer all the good stuff you'd expect like: Private medical cover for those unexpected moments On top of your 25 days holiday, you can buy up to 5 extra days to enjoy how you wish Annual bonus to pay for those extra holidays Generous, market-leading pension; it's never too early to start planning for your future Grow in our high-performance culture and be rewarded for your success. Whoever you are, whatever you do and wherever you are; it all starts here. Are you ready to explore the possibilities? We are RS Increasingly powered by digital technology, we're our customers' one-stop-shop for electronic products and components. We began in a north-west London garage supplying spare parts to radio repair shops back in 1937. Today, we're using digital to revolutionize the way we do business and strengthen our position as the people engineers turn to for help, advice and knowledge. But if we're going to be first choice for customers, we also want to be first choice for our future colleagues. We're looking for people who are passionate to support the customers of today, and the engineers of tomorrow. Together we keep innovation at the forefront of what we do. Do you?

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