Customer Service & Sales Advisor

Job Title: Customer Service & Sales Advisor Reference: UK06715 Town: Peterborough Business Line: Contact Centre The Opportunity Customer Service & Sales Advisor Full Time/ Permanent positions - 35 hours per week Starting Salary - £17,290 - £18,290 (Based on experience) RSA Office - Lynchwood House - Peterborough Business Park Range of set working patterns including evenings and weekends. RSA Sales & Service are looking for people to join our Contact Centre Team who are passionate about providing excellent customer service. Successful applicants will be given the opportunity to work across a selection of distinguished brands who we are proud to partner with including John Lewis, M&S, Tesco and MORE TH>N. Here at RSA we provide insurance for our customers in a range of products such as home, motor and pet insurance. As a Contact Centre Team member you are at the heart of our business and will be the first point of contact should our customers need you. We are looking for customer focused people that enjoy challenges, can speak to people and are good listeners. You need to be able to identify customers' needs and provide a solution in an empathetic, efficient and professional way. These are full time shift based roles with a range of set working patterns including evenings and weekends. We will ensure that you have all the tools and equipment you need to work in both an office based and remote environment as following successful completion of your induction you will work in a blended environment of office and at home. The Role You will be part of a team encouraged to perform to the best of your ability every day to provide a consistent service and achieve your objectives and will be supported and made to feel part of the team by your colleagues who are also really passionate about what they do. The role will be based in our office in Peterborough. The initial training and ongoing learning, to ensure you are fully competent and operational, will be office based in a COVID friendly environment for 3 months to ensure successful induction into the role. We are committed to protecting your health and well-being during every step of the recruitment and training process, and all of our sites are COVID safe and secure. Minimum skills and experience required
• Minimum of six months experience working within a customer service environment e.g. retail, contact centre, hospitality in either face to face, phone or written role
• A proven track record of delivering excellent customer service
• Good communication skills both written and verbal.
• Computer literate.
• Ability to follow processes, work to targets and embrace feedback.
• Excellent time management and attention to detail
• Great at identifying customer needs, and problem solving to resolve our customer queries Reward and Benefits Our leading benefits package includes: Starting salary of £17,290 - £18,290 based on experience Performance related bonus payments paid twice a year of up to 3.5% of your salary 25 days' holiday Employer Pension contribution of 7.5% with a further maximum match of 2.5% to give up to 10% Life Assurance 10 times base salary Unfunded flexible benefits package including Childcare vouchers, Gymflex, Cycle to work scheme and retail vouchers plus many more. About Us As a multi-national insurance company with over 300 years of history we are dedicated to providing the best service to our customers, by bringing the best people together and enabling them to be their best every day. We are one of the world's leading FTSE 100 general insurers and provide high quality innovative insurance services and products for some 20 million customers in over 100 countries, setting new standards in the industry. A welcoming, diverse and inclusive culture is an important element for RSA in our best-in-class ambition. RSA thrives when our colleagues feel comfortable bringing their best self to work. We celebrate difference, whilst striving to create an environment where colleagues feel respected and valued for their unique potential. Our commitment to diversity is sincere, continually growing and led right from the top. We want to ensure that you are supported throughout the application process to enable you to be at your best and will maintain contact with you throughout every step of the process. Should you feel that you require adjustments during your application process, please flag this on your application form.

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