An exciting opportunity has arisen for Business Generation Associates to join our Customer Service team in Colwick. The purpose of this role is to: Be the first point of contact for our new and existing customers, utilising a variety of contact channels Handle inbound and outbound calls and online appointment requests from customers Coordinate appointment requests and book appointments for our advisors to visit customers Arrange a suitable appointment time that meets both customer and advisor availability Ensure all calls and emails meet our quality standards, including General Data Protection Regulations, and are handled in a timely and professional manner Help our customers with cancellations, and appointment rebooks Interact with our customers to understand what they require Be trained to use various techniques to achieve our targets, and be rewarded when you do Our outstanding training academy will teach you about our fantastic products, services and current promotions About you The successful and ideal candidate: We have flexible shift patterns to suit both full and part time. Our Customer Relations Centre is open between 9am - 7pm Monday to Friday and 9am - 5pm Saturdays and Sundays Excellent telephone manner Minimum educational requirements of GCSE or equivalent Self-Motivated Ability to work using own initiative with minimal supervision Effective time management skills with the ability to work to deadlines and prioritise work load The ability to proficiently articulate an appropriate style of response that is tailored to the relevant contact channel whether this is a letter, email, over the telephone or even Social Media Have an understanding of MS Office , Word, Excel and Outlook Contact Centre experience, working in a Contact Centre or Customer focused environment - desirable but not essential SAP and CRM experience - desirable but not essential Successful candidates can look forward to joining a lively and friendly team with a fun but fast paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount. Everyone who applies will receive a response.