Mortgage Administrator

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About Us It is our desire to lead the way in understanding and supporting members and communities by delivering financial wellbeing for life. We want to play a tangible role in improving financial wellbeing, driven by the needs of our members and community. Overview of the Role We are growing our Mortgages team We are recruiting for a Mortgage Officer to join our customer focused Mortgage Processing and Servicing team. This role is an excellent opportunity for a highly organised team player with exceptional attention to detail and communication skills. Previous experience within an Administrative role dealing with high volumes of processing accurate customer data would be highly beneficial. Full training will be provided. Key Responsibilities Dealing in a timely and professional manner all matters arising post mortgage completion through to redemption. Delivering a "Best in Class" service, which includes keeping the customer informed of any delays or issues. Dealing with customers, brokers and solicitors to ensure customer mortgages are processed efficiently. Managing the daily tasks across the team and support with Mortgage Processing or Servicing. Through individual and teamwork, strive to exceed SLAs by maintaining awareness of workloads and assisting other team members. Demonstrating the delivery of customer service excellence. Complying with all relevant Society manuals and regulatory obligations. Ensuring that the Society's products, services, image and aims are promoted at all times. Maximising customer satisfaction through the development of a continuous improvement and service based culture. Keeping up to date on mortgage market conditions, legislation and best practice. In return, we can offer you a competitive salary along with our exceptional rewards and benefits package. This is a permanent role; totalling 35 hours per week. We operate a flexible home working policy while putting member needs first. If you feel that you embody our Society values and have the appropriate level of experience then we would love to hear from you.

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