An exciting opportunity has a risen working as an Account Manager in our Hillarys Customer Service Centre in Colwick. You'll need to be an enthusiastic and driven team player with a demonstrated history of being a customer service professional and handling complaints, as you'll be dealing with incoming and outbound enquiries and complaints, via telephone and email, from customers and our self-employed advisor network. You'll also need great communication skills, as you'll be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decision making is an important aspect of this role, as you'll be negotiating discounts in line with company guidelines, and must be able to handle complaints appropriately, whilst remaining professional and respectful at all times. You will be required to be flexible and adaptable, and have the ability to analyse and feedback service improvements and best working practices. Experience of working with SAP and One View would be advantageous, and a high proficiency in Microsoft Office packages is essential for you to hit the ground running. Personal development is a key part of what we do here, so you'll need to take ownership of your own personal development plan, in addition to being part of a dynamic team. Successful candidates can look forward to joining a lively and friendly team with a fun but fast paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount. We'll provide you with initial training, and you'll receive a salary increase upon completion of this. Everyone who applies will receive a response.