Technical Support & Project Delivery Manager

Technical Support & Project Delivery Manager A new and unique role for a Service Delivery / Technical Support / Project Delivery Manager, to join a cutting-edge specialist technology company in Hertford. This is a new role that sits between the CIO and the tech team; to oversee a wide variety of technical activities, provide excellent customer support both internally and externally, and oversee the delivery of relevant projects. This is a unique role that will give the successful person exposure to a lot of different technical areas of the business, and will suit someone with a strong service delivery and helpdesk or service desk support management background with some exposure to software, the SDLC and Agile / Scrum. The Technical Support / Project Delivery Manager will be strong at translating technical issues and requirements to non-technical staff, as well driving customer service from a technical support perspective. This role will suit someone with a keen interest in all thing's tech, and the ability to adapt and learn new skills quickly. Further skills and experience needed for the Technical Support & Project Delivery Manager: Background in service delivery and service desk or IT support management Strong troubleshooting skills Experience with application and software development beneficial Knowledge of testing and release management of new code versions would be good, alongside the documentation of this Agile / Scrum experience Project management and delivery exposure Outstanding communication skills; able to work closely with internal staff and external customers (be client-facing) Occasional travel to client site within the UK Must be able to drive to get to the office (outside of city centre) This is an excellent opportunity for a Service Delivery / Technical Support Manager to really make their mark within a growing technology company, and mould this new and unique role Service Delivery / Technical Support Manager - project manager, delivery, Agile, Scrum, software development, SDLC, service desk, application Location: Hertford (this role will be mostly office based when safe to do so) Salary: £40,000 - £45,000 20 days holiday plus bank holiday (rising 1 day a year until 15 days), pension Please apply now Understanding Recruitment are acting as an agency on behalf of this vacancy. This job was originally posted as www.totaljobs.com/job/92260377

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