GP Reception Care Coordinator(s) - Jubilee Park Medical Partnership

We have an exciting opportunity for a number of Reception Care Coordinators to join our busy GP practice team. You will be working on a rota basis across both ours sites at Carlton and Lowdham. The rotas are worked to cover opening times and will vary therefore flexibility is essential. You will be a smart, professional, friendly, reliable team player with excellent inter-personal administrative and organisational skills coupled with a confident telephone manner. Previous experience is not essential, however a willingness to learn and be an active team member is. Full training will be given. Your main duties will include Answer incoming phone calls Dealing with patient queries and appointment requests Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition Initiate contact with and respond to requests from patients, team members and external agencies Use of SystmOne clinical software Administrative duties including scanning, data entry, document processing Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team Manage all queries as necessary in an efficient manner Raise queries via tasks to appropriate member of staff and deal with tasks in the reception task list in an appropriate order Action tasks set by clinicians and other members of the practice team via the clinical system and by email Sort and route external mail to include scanning attachments to the electronic clinical record following practice policy. Assist the practice in the call/recall of patients Complete opening and closing procedures in accordance with policy Support the management of repeat prescriptions, ensuring they are processed accurately and efficiently Distribute completed prescriptions Distribute dispensed medication ensuring that patients correctly complete the exemption boxes and give correct payment Action incoming emails Maintain a clean, tidy, effective working area at all times Monitor and maintain the reception area and notice boards Support administrative staff, providing cover during staff absences Attend organised training events and updates for non-clinical staff

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