- From £19,500, dependent on experience
- Customer Services
- Contract Type
- Full Time
Resource Planner When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are currently recruiting for Regional Resource Planners to support the team with scheduling all customer requests for engineer visits within their region; managing diaries, customer expectations and requirements, and ensuring all service level agreements are met. We are looking for someone with excellent organisation and prioritisation skills, to work collaboratively to manage daily, weekly and monthly schedules for our Field Engineering Teams. Are you result and target driven? Can you confidently build and maintain robust professional relationships using your outstanding communication skills? Are you a proven creative problem solver with excellent negotiation and mediation skills? Yes? We'd love to hear from you What you will be doing? Arrange customer visits for the Field Engineering team within your region, managing their diaries in the most efficient manner Ensure completion of daily Service Level Agreement (SLA) Ensure all customer queries relating to field visits are dealt with in a timely manner Action all engineer queries around visits that have been planned to them Complete daily Follow Ups Action all emails received in mail box Request any parts for visits that the planner has arranged Support the wider Field Engineering Scheduling Team What we're looking for? Demonstrable experience managing resource plans; capacity planning, forecasting, scheduling, real-time management Previous experience in a customer facing or resource planning role Experience working to targets and deadlines, and able to prioritise your own workload Proficient in the use of MS Office, particularly Word and Excel Exceptional communication skills, both written and verbal Excellent time-keeping and organisational skills Highly self-motivated and able to work to own initiative and as part of a team Excellent negotiation and mediation skills, creative problem solver Calm under pressure and can handle fast paced environments Team collaborator Desirable Experience of using Google maps would be highly advantageous Why Microlise? When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK's leading grocery retailers and food logistics providers as well as to household names including JCB, Eddie Stobart, Carlsberg, Waitrose and Royal Mail. Proudly Midlands-based, Microlise has been privately-owned for thirty years. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people. Full support and training to ensure you are well equipped to succeed in your role We believe in our culture, values and staff successes, take a look around our careers page to see why our employees love Microlise 25 days holiday, excluding bank holidays Vitality Health Insurance, Employee Assistance Programme and subsidised eye tests and glasses Free Costco membership 20% off EE mobile and line rental, and other local discounts Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards Recruitment Process For successful candidates, interviews will take place whilst the advert is still live, via telephone and video conferencing; so don't delay getting your application in Whilst ordinarily this role is based from our Head Office in Nottingham, we suspect the successful candidate will be working remotely initially, in line with government guidelines. Recruitment Agencies Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore we do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers.