Content Designer

Within DDaT, Data Services and Analytics (DSA) runs one of the most advanced data analytics centres in Government. This sits at the heart of the Home Office's transformation into a data driven department. You'll be responsible for helping build and deliver business-critical analytical data products. Our success depends on our ability to exploit the latest technologies to create leading-edge, world-class solutions, while ensuring they are secure and resilient. Our work has a high profile across the Home Office, which is relying on our services to transform its operations. This is an exciting time to work for the Home Office as we develop some of the most challenging and transformative technology projects the department has ever seen. Our work is guided by these fundamental principles: Put user needs first Delivery and outcomes over process Make the most of openness: open standards, open source, open data and open markets We value everyone's skills and provide a creative and supportive environment to help you do your best work. As a Content Designer, your role is to make sure appropriate content is shown to users in the right place and in the best format. You'll work closely with User Researchers and Interaction Designers to test ideas, challenge assumptions and propose design solutions based on user needs. You'll know how to: make complex language and processes simple to understand make the case for user-led design explain your decisions clearly You'll also be driven to help government transform the way it delivers services, so that they are simpler, faster and easier to use. This post is eligible for DDaT RRA. Successful candidates with exceptional skills and experience may apply for a Recruitment and Retention Allowance up to a maximum of £5,000. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with departmental priorities and could be reduced or withdrawn at any time. Responsibilities Your main day-to-day responsibilities will include: scoping, writing and iterating content for complex internal and public-facing services, basing your decisions on research and evidence; working as part of a multidisciplinary Agile team to identify user needs and agree the right design approach; identifying and engaging with stakeholders to clarify objectives, constraints and commitments, while focusing on user needs; creating content strategies that prioritise user needs while meeting business requirements; working with subject matter experts to make sure content is relevant and accurate; using a variety of prototyping methods to share and test design proposals. You will also be expected to: Contribute to the content design community, by attending and organising events, leading discussions and workshops, and sharing ideas and best practice; Encourage constructive criticism of your work and constructively review the work of others, for example during peer reviews; Help other team members understand what content design is, why it's important and how to work with content designers. Essential Criteria You'll have a demonstrable interest in user-centred design, with the following skills or some experience in: Scoping, writing and iterating accessible, user-centred content for digital services. Using data and research to identify user needs, challenge assumptions and inform design decisions. Clearly articulating the benefits of an accessible, user-centred design approach to stakeholders and team members. Designing evidence-based solutions to complex problems, using prototypes to share and test design proposals. Working autonomously in an Agile, multidisciplinary team - managing tight deadlines under pressure. Identifying and building relationships with relevant stakeholders and subject matter experts to make sure content is accurate, accessible and meets user needs. Desirable Criteria Ideally, you will also have the following skills or some experience in: presenting your work to team members and stakeholders. advising others on how to make services more inclusive and accessible. providing constructive feedback on other designers' work to support their professional development. Technical skills We'll assess you against these technical skills during the selection process: Stakeholder Management User-Centred Content Design Strategic Thinking User Focus Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension Things you need to know Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Experience and Technical skills. As part of the application process you will be asked to complete a CV and Personal Statement (Max Word Limit: 750). Further details around what this will entail are listed on the application form. Please note your personal statement should demonstrate how you meet the essential criteria and your suitability for the role. An initial sift of your CV and personal statement will be conducted against the Essential criteria outlined in the. Candidates will be assessed on a combination of experience and technical ability, in line with Civil Service Success Profiles. Technical skills We'll assess you against these technical skills during the selection process: Stakeholder management User-centred content design Strategic thinking User focus Feedback will only be provided if you attend an interview or assessment. Sift and Interview dates Sift will take place week commencing 19th April 2021. Interviews will take place week commencing 10th May 2021. Dates may change subject to business needs. Interviews will be conducted by video via Skype for business due to Covid-19. Further information Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement. If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful. A reserve list may be held for a period up to 12 months from which further appointment may be made. We often have similar roles at different grades. If a candidate for a similar role or at a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection providing the role has the same behaviours and essential skills. Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best. We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are Stonewall top 100 Workplace Equality Employer and a Social Mobility Foundation top 75 employer. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. For further information please see the attached notes for candidates which must be read before making an application. Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate's responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details. Transfer Terms: Voluntary. If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks. Please see the attached list of Home Office acceptable ID documents. Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Reasonable Adjustments If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

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