Senior Content Designer

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You will be responsible for helping build and deliver business-critical analytical data products. Our success depends on our ability to exploit the latest technologies to create leading-edge, world-class solutions while ensuring they are secure and resilient. Our work has a high profile across the Home Office, which is relying on our services to transform its operations. This is an exciting time to work for the Home Office as we develop some of the most challenging and transformative technology projects the department has ever seen. Our work is guided by these fundamental principles: Put user needs first Delivery and outcomes over process Make the most of openness: open standards, open source, open data and open markets We value everyone's skills and provide a creative and supportive environment to help you do your best work. As a Senior Content Designer, your role is help make digital services easy to understand and use across the end-to-end user journey. You'll work closely with User Researchers and Interaction Designers to test ideas, challenge assumptions and propose design solutions based on user needs. As an experienced Content Designer, you'll be able to: make complex language and processes simple to understand make the case for accessible, user-led design explain your decisions clearly You'll also be comfortable managing, mentoring and training other designers to support the growth and development of the Content Design team. Responsibilities Your main day-to-day responsibilities will include: Scoping, writing and iterating content for complex internal and public-facing services, basing your decisions on research and evidence; Working as part of a multidisciplinary Agile team to identify user needs, write and map user stories, and propose design solutions; Identifying and engaging with stakeholders to understand objectives, review accuracy of content and advocate for user-centred design; Designing evidence-based solutions that balance simplicity, efficiency and the wide-ranging needs of users, while working creatively within constraints; Using a variety of prototyping methods to share and test design proposals. You will also be expected to: constructively challenge design decisions that don't meet user needs; make sure accessibility and inclusion are prioritised throughout development; contribute to the user-centred design community, by attending and organising events, leading discussions and workshops, and sharing ideas and best practice; line manage, train and mentor other content designers, providing them with guidance, support and constructive feedback. Essential Criteria You'll have a demonstrable interest in user-centred design, with the following skills or extensive experience in: scoping, writing and iterating accessible, user-centred content for digital services; using data and research to identify user needs, challenge assumptions and inform strategic decisions; identifying and engaging with stakeholders to understand business needs and clarify constraints; designing evidence-based solutions to complex problems, using prototypes to share and test design proposals; convincing stakeholders and team members about the benefits of adopting a user-centred design approach that prioritises accessibility and inclusion; working autonomously in an Agile, multidisciplinary team - managing tight deadlines under pressure. Desirable Criteria Ideally, you will also have the following skills and some experience in: managing and mentoring team members, providing them with guidance, training and constructive feedback ; sharing your knowledge and opinions with people outside your team, for example, through blogging, training, workshops or conferences. Technical skills We'll assess you against these technical skills during the selection process: Stakeholder Management. User-Centred Content Design Strategic Thinking User Focus Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension Things you need to know Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Experience and Technical skills. To apply, please complete a CV and personal statement that demonstrates how you meet the essential criteria. Your personal statement should demonstrate your suitability for the role (maximum 750 words) An initial sift of your CV and personal statement will be conducted against the essential criteria outlined in the. Candidates will be assessed on a combination of experience and technical ability, in line with Civil Service Success Profiles. Technical skills We'll assess you against these technical skills during the selection process: Stakeholder management User-centred content design Strategic thinking User focus Sift and Interview Dates Sift of applications is likely to take place week commencing 19th April 2021 Interviews are likely to take place week commencing 10th May 2021 Further information Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement. If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful. We often have similar roles at different grades. If a candidate for a similar role or at a lower grade than they have applied for, we may offer the candidate that role without the need to go through a further selection providing the role has the same behaviours and essential skills. This post is eligible for DDaT RRA. Successful candidates with exceptional skills and experience may apply for a Recruitment and Retention Allowance up to a maximum of £6,000. This allowance is subject to an initial review within six months of taking up the post and thereafter an annual review in line with departmental priorities and could be reduced or withdrawn at any time. A reserve list may be held for a period up to 12 months from which further appointment may be made. Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best. We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are Stonewall top 100 Workplace Equality Employer and a Social Mobility Foundation top 75 employer. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. For further information please see the attached notes for candidates which must be read before making an application. Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate's responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details. Transfer Terms: Voluntary. If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks. Please see the attached list of Home Office acceptable ID documents. Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Reasonable Adjustments If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

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