IT Operations Principal (Head of Metis Live Services)

As an IT Operations Principal you will perform a key leadership role within the Home Office, directing the work of and supporting multiple teams, and overseeing the design and delivery of high-quality IT Operations services. This role sits within the Metis Unit which will transform in to a new target operating model following successful delivery and embedding of Metis. The transformation of the function will mean that the role will change and evolve over the next 12-18 months. You will be an expert within Incident and Problem Management in a SIAM environment ensuring compliance to relevant models and standards. As an IT Operations Principal you will be required to set direction, incorporating industry, government and Home Office standards into the services we deliver, and identifying and defining new standards as required. You will set the strategy for your area, focusing on providing an industry-leading approach to IT Operations and exploiting the latest technologies, techniques and service management best practices. You will act as the custodian of IT Operations collateral and artefacts including standards, policies, processes and any associated tooling. You will act as the main point of contact for your area for a wide range of senior stakeholders, both internal and external to the Home Office. You will work closely with suppliers and your peers across IT Operations, focusing on developing, delivering and continually improving a joined-up Home Office IT Operations service. Responsibilities Your main day to day responsibilities will be: overseeing the effective running of your team, taking accountability for activities and outcomes within your area ensuring the development and communication of comprehensive IT Operations processes and procedures to inform IT Operations activities developing, implementing and communicating the IT Operations strategy overseeing initiatives to improve IT Operations performance and efficiency, including ongoing research and testing of the latest IT Operations technologies and processes to further improve IT Operations services building, maintaining and managing relationships with DDAT and Home Office leaders, and relevant suppliers engaging with stakeholders from across the Home Office, acting as a senior point of contact for IT Operations ensuring new / updated services are effectively onboarded as required, ensuring your teams undertake the necessary training to upskill in the support of the new services Other day to day activities You will also be expected to carry out the following day to day activities: supporting the management of the IT Operations cost centre, providing input to budgeting, financial management and reporting processes as required ensuring IT Operations services are measured and reported on as appropriate, producing reports for senior Home Office stakeholder when required driving a culture of continual service improvement across IT Operations, encouraging your teams to proactively contribute to continual service improvement through the identification of technology, process and procedure improvements driving a knowledge management culture, ensuring your teams are contributing to knowledge management activities representing IT Operations in relevant forums and boards mentoring and coaching your team leaders, sharing knowledge and expertise participating, contributing to and supporting collaboration initiatives and career development within the IT Operations community, building in-house capability via a professional community of practice Essential criteria You'll have a demonstrable passion for IT Operations, with the following skills or strong experience in: performing a similar role within the Civil Service or at other organisations with experience of developing and adhering to ITIL v3 / v4 processes and procedures excellent communication and interpersonal skills with a proven ability to communicate effectively and professionally proven ability to lead, manage and motivate large teams effectively managing and influencing a wide range of stakeholders in order to build credible relationships at a senior level in-depth knowledge of IT operations with a willingness to learn new technologies and maintain industry knowledge developing strategy for an IT Operations function commercially and contractually astute to inform supplier management activities effectively managing supplier agreements and ensuring the service provided is cost-effective and beneficial for the organisation The skills listed above are reflective of the Home Office DDaT Profession Skills and Competency Model (based on the industry standard SFIA framework). Please see below for the relevant skills required for your role: Strategy and Architecture Advice and Guidance o Specialist Advice (TECH) - level 4 Information strategy o Strategic planning (ITSP) - level 4 Business strategy and planning o Financial management (FMIT) - level 4 Delivery and Operation Service Design o Service Level Management (SLMO) - level 4 Skills and quality People Management o Performance Management (PEMT) - level 5 Relationships and Engagement Stakeholder Management o Relationship Management (RLMT) - level 5 Desirable Qualification: ITIL v3 Expert / v4 Managing Professional Ideally you will also have the following skills or some experience in: developing cross-functional teams working in a SIAM model product centric organisation delivery experience understanding of Lean, Agile and DevOps principles within a Product-centric delivery model Oracle suite of HR and Finance services ServiceNow We often have similar roles available at different grades. If a candidate is suitable for a similar role or a lower grade than they have applied for, we may offer the candidate that role without the need for them to go through a further selection process, providing the role has the same behaviours and essential skills. The Home Office is committed to being an inclusive employer with a diverse and representative workforce at all levels. We encourage applications from people from the widest possible diversity of backgrounds, cultures and experiences. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates and women as they are currently underrepresented within Digital, Data and Technology at this grade level. Appointments will be made on merit on the basis of fair and open competition. Behaviours We'll assess you against these behaviours during the selection process: Leadership Communicating and Influencing Making Effective Decisions Benefits Learning and development tailored to your role An environment with flexible working options A culture encouraging inclusion and diversity A Civil Service pension Things you need to know Security Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check . See our vetting charter . People working with government assets must complete basic personnel security standard checks. Selection process details This vacancy is using Success Profiles , and will assess your Behaviours and Experience. As part of the application process you will be asked to complete a CV. Further details around what this will entail are listed on the application form. The CV will not be scored. The sift will assess the listed Behaviours. If a large volume of applications is received, then an initial sift will be held on the Leadership Behaviour. Successful candidates will be invited to interview where all the listed Behaviours will be assessed. Sift and interview dates Sifting is planned for week commencing 26th April 2021. Interviews are scheduled for week commencing 10th May 2021, and may be held on-line. Further information Please read the essential skills for this position carefully. We will only consider those who meet the listed requirement. If you have previously made an unsuccessful application for a role with the same essential skills and are not able to demonstrate how you have developed these skills since your last application please reconsider applying as your application is unlikely to be successful. A reserve list may be held for a period up to 12 months from which further appointment may be made. Every day, Home Office civil servants do brilliant work to develop and deliver policies and services that affect the lives of people across the country and beyond. To do this effectively and fairly, the Home Office is committed to representing modern Britain in all its diversity, and creating a welcoming, inclusive workplace where all our people are able to bring their whole selves to work and perform at their best. We are flexible, skilled, professional and diverse. We work to recruit and retain disabled staff and area Disability Confident Leader. We are proud to be one of the most ethnically diverse departments in the civil service. We are Stonewall top 100 Workplace Equality Employer and a Social Mobility Foundation top 75 employer. New entrants are expected to join on the minimum of the pay band. Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. For further information please see the attached notes for candidates which must be read before making an application. Existing Civil Servants should note that some of the Home Office terms and conditions of employment have changed. It is the candidate's responsibility to ensure they are aware of the Terms and Conditions they will adopt should they be successful in application and should refer to the notes for candidates for further details. Transfer Terms: Voluntary. If you are invited to an interview you will be required to bring a range of documentation for the purposes of establishing identity and to aid any pre-employment checks. Please see the attached list of Home Office acceptable ID documents. Any move to the Home Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at Reasonable Adjustments If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs Complete the "Assistance Required" section in the "Additional Requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. Feedback Feedback will only be provided if you attend an interview or assessment. Nationality requirements This job is broadly open to the following groups: UK nationals nationals of Commonwealth countries who have the right to work in the UK nationals of the Republic of Ireland nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS) relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service certain family members of the relevant EU, EEA, Swiss or Turkish nationals Further information on nationality requirements Working for the Civil Service The Civil Service Code sets out the standards of behaviour expected of civil servants. We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles . The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

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