Sales Account Manager

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Liftshare is the most successful car-sharing network in the UK. We work with hundreds of the biggest private and public sector organisations across the UK. In 2020 we launched Mobilityways, which focusses on giving employers the tools to reduce the emissions from their commute. We're on a mission to make Zero Carbon Commuting a reality. We are looking for like-minded, professional people who align to our mission and values to join us. Want to work for an organisation that makes the world a better place? An organisation that prides itself in supporting, developing and rewarding its staff and is a multi award-winning Best Employer? An employer whose culture underpins everything they do? If so, and you relate to our values - Customer Obsessed, Learning Fanatics, United and Bar Raisers - then we would love to hear from you. At present we are working remotely. When we return to the office, it's important you're able to work from our Norwich HQ at least once a week. Role summary We're looking for several experienced sales-focussed Account Managers with a particular focus on driving long term relationships that will deliver high levels of membership and revenue. You will work with our existing client base of major UK employers, seeking to improve relationships and develop new contacts. You will use our existing relationships to springboard into other areas of our client's business with a particular focus on driving sustainability contacts to position our new Mobilityways Platform. You will have a proven B2B sales track record of successfully nurturing and growing a client portfolio. You must be able to demonstrate your ability to operate in a consultative yet pragmatic way and to provide evidence of the value of the long-term relationships that you have established. Outputs Profitable long-term relationships creating further opportunities The right solutions suite presented in a professional, story-telling approach Meeting revenue targets Product suite upsell Client satisfaction and advocacy Activities Build a partnership approach with your client portfolio to understand their individual objectives, recommend, create and help deliver Liftshare Group solutions, and work with the ethos of their organisations Have your finger on the pulse of your client portfolio with a real-time picture of the current performance. Operate as the lead point of contact for your client portfolio Commercially minded strong negotiator, successfully ensuring strong upsells within the client portfolio and preventing churn Cultivate relationships with additional contacts within your client organisations through LinkedIn outreach, utilising existing contacts for introductions, online research and the phone Take a strategic view to maximise value of existing client portfolio, growing client value and membership Deliver the highest levels of proactive client service to an agreed client portfolio with the ability to support the wider Client Success team in delivering client projects as required Effectively manage your workload, priorities, planning and SMART goals to achieve KPIs and targets Identify and proactively manage 'at risk' clients, working on proposals to save and further develop relationships Support colleagues across the business to work in an aligned, collaborative and united way, sharing best practice Gain extensive knowledge on our suite of product offering with high penetration across your client portfolio Deliver against KPI goals, ensuring we reach our company objectives. Provide transparent feedback to the Head of Client Success regarding progress against KPI goals, flagging risks and providing guided solutions and decision making to stay on track Influence your client portfolio value through higher product adoption, customer satisfaction and overall client health scores Any other duties that may be required from time to time Person Specification Can demonstrate and communicate a strong belief and understanding in our value proposition and your ability to achieve it Will fit with our team/culture A passion for sustainability and an understanding of the contribution that Liftshare makes - a genuine interest in problem solving, our sector and a desire to make our customers' lives easier using our products and solutions An awareness of internal team needs and willingness to offer help independently. Able to ask for help when needed, communicates effectively and in a timely manner. Ability to work both independently and collaboratively Performance and impact Robust research, analytical and critical reading skills Hungry to sell and progress, ideally within Liftshare Professional Confident but willing to learn IT literate and numerate Well organised, good decision maker Excellent oral and written skills, excellent listener Able to report and deliver forecasting on a regular basis Commercially focused with confidence to work to targets Able to self-manage own time and use initiative Seek ways to improve processes, enhance efficiencies and generate new business ideas Enthusiastic about being the 'face of Liftshare' when visiting clients at their UK sites Team player, flexible, happy to help out in other areas of the business when appropriate Full, clean driving licence

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