Sales Coordinator

REED are working with a fantastic organisation in King's Lynn, recruiting for the position of Sales Coordinator to join their friendly team. This position is focused around Administration, Customer Service, and Coordinating work by collaborating with other teams. Full time Permanent role, working Monday to Friday 8:30am - 5pm, with 1 hour for lunch (potential flexibility). The purpose of the role is to support and assist customers, dealers, consultants and the field sales staff in the UK. The main focus is to ensure all necessary office based administration and support is provided for the UK commercial business and to work with colleagues to ensure a satisfactory level of customer service is provided to all customers. You will answer telephone calls and emails from customers and dealers. Process all call/email related documentation and general office administration. Handle queries and enquiries, liaising with all areas of the business and third-party suppliers (where required). Receive orders and ensure all are processed in a timely and efficient manner. Co-ordinate shipments and collection of orders with third party logistics provider. Duties and Responsibilities - To prepare quotations and ensure the customer has all the commercial and technical information required. Including offers for simple bar solutions (without technical evaluation or drawings). - To follow up with customers regarding quotations submitted, to record feedback received and to refer this information for appropriate action by the responsible sales manager. - Dealing with all telephone and email enquiries (stock availability, checking orders, product selection assistance and supporting or re-directing any technical enquiries) - Issuing documentation in support of our bids during the project tendering and approval process - Order entry. Raising purchase orders for any bought in items - MRD release - Releasing orders and co-ordinating their delivery via the logistics provider - Monitoring deliveries and collections to ensure monthly objectives are met - Regular follow up and updating of live order book to ensure order backlog remains accurate - Liaising with Credit Control to manage customer accounts and minimise overdue receivables - Raising returns and associated debit and credit notes. - Updating CRM & other spreadsheets - Maintain an understanding of export shipping procedures and documentation Requirements - Excellent organisation skills with the ability to prioritise a busy workload and remain calm under pressure - Strong written and verbal communication skills - Great customer service skills - Excellent attention to detail - Self-motivated and able to work independently using your initiative to problem solve - Team working skills with a friendly nature - Reliable, flexible and adaptable - Great IT skills, ability to learn and take in information - Experience with Microsoft Dynamics NAV is very helpful, but not essential. In return you will receive a Basic Salary, 25 days annual leave plus Bank Holidays, Onsite Parking, Onsite Canteen, Social Team environment and supportive colleagues. Please apply online if you're interested, ensuring your CV is up-to-date.

Similar searches: Administration & Secretarial, Permanent, Full Time, King's Lynn