Application Support Analyst

APPLICATION SUPPORT ANALYST Curious about a position with MHR? You've come to the right place. MHR has been changing the industry for years, and now you can too. MHR offers HR, Payroll and Analytical expertise to help our customers work smarter. Our strength is in the development of our own technology based upon the market and future trends to ensure our customers have solutions that fit their needs today and grow with them in the future. Today we're powered by a world-class team of over 700 people working with us across four products, a multitude of services and three continents. We're driven by organic growth, a significant achievement in our industry. We pride ourselves on being a financially independent family-owned company on a journey to completely transform the world of work for organisations of all shapes and sizes. We have over 1,000 customers, serving organisations across the public, private and non-profit sectors. Our mission is to constantly strive to understand and improve the world of work, technology and people, enabling us to create market-leading platforms and services and we'll need creative individuals like you to help continue this success. Our philosophy for the last 35 years and moving forward remains resolute - one vision, one strategy - one MHR. Want to be part of something incredible? OneMHR Are you? Someone who has the ability to solve problems in their sleep? An innovator? A serial self-starter? Someone who doesn't just fix issues, you breathe solutions? Someone who won't say 'It can't be' but rather 'Here's what it can be'? Fearless but not careless? Someone who doesn't just possess great customer service skills but a conversational magician? If you think you meet the above criteria, then our Service Desk Team need you Role Responsibilities The role is an excellent opportunity to be a part of a vibrant team. We put our customers first and pride ourselves on providing an excellent service for our customers and solving their problems as effectively as possible. The primary role of the Service Desk is to receive and resolve suspected software defects, the successful applicant will: Ensure that problems described in cases are described in a clear and accurate manner. Understand and clearly document customer deadlines. Assess the impact a problem is having on the customer. Apply appropriate Service Level Agreements to cases. Investigate the suspected software defect and clearly document and communicate progress throughout. Produce Root Cause Analysis documents. Key Skills Have an excellent telephone manner. You need to have exceptional written English skills Have an ability to communicate with customers of all technical levels. Payroll or HR knowledge Excellent problem-solving skills. An ability to adapt to changing priorities. Have brilliant organisational skills. Grasp technical and legislative concepts quickly. Most importantly - be a quick learner. Our Rewards Market competitive salaries. We contribute to a full company pension scheme to help you plan for your future. We offer life assurance (x4 salary, with option to increase up to x8 salary). An employee assistance programme is included. Our sites all come with a subsidised restaurant and cafe on-site, with delicious new meals on offer from our chefs each day. We offer Vodafone discounts, making it cheaper and easier to catch up with your favourite people. Personal development plays a big part in helping our people to reach their potential, this is why we offer over 60 internal training courses and support our people with external qualifications. Why us? What makes MHR a great place to work, isn't novelties or gimmicky job titles, it's our down to earth approach working with people who want to do a job they're proud of. We invest for the long term, providing fantastic careers for our people and the best software and services to meet the needs of our customers now and in the future. With over 35 years' experience in the industry, our ethos has been to keep investing and moving forward with the changing world of work, and we can only do that by supporting our people. We've invested £20 million in a huge building expansion project to provide the best environment for our people, to give them the space they need to excel and grow. And by investing 20% of our turnover into our own research and development, our people shape the future of our products and services to support changing requirements on both a local and global scale. We're flexible, we embrace change and as we're still owned by the original founders. We're incredibly proud of what we we've built, evolving from a small business into one of the biggest and best in the industry. Be part of something special, become part of the MHR family. Apply here

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