Retention Agent Insurance

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Job Description We are looking to recruit a full time Retentions Agent to join our team. This is a vital role within our company to make sure that we are retaining every client at renewal. As a Retention Agent, it will be your job to contact our existing client bank when they have cancelled their home insurance policy at renewal or mid term to retain the client. You will also contact clients when they have missed a premium or cancelled their direct debits and collect annual payments again retaining the client. This will require quoting across our panel to find a product that the client is happy with. Good sales and objection handling experience is paramount in this role. As a member of the retentions team, you will also be required to help out with quoting and calling clients at renewal. Therefore, a strong emphasis will be made on customer service to make sure that our clients get the best possible service. Clients may have questions and also need to make changes to their policies. You will be also be required to help out on new business sales during holidays and busy periods. Full training will be given for you to be able to quote our clients through our panel of providers This is a fantastic opportunity for the right person with experience in a call centre environment preferably in home insurance sales & retention who is willing to work hard and receive the rewards for doing so. Full training will be given to be able to quote them through our panel of providers Benefits of the Role: No Weekends Full Training Given No Cold Calling Statuary Pension Scheme 28 days holiday (including bank holidays) Onsite Parking Ideal Candidate: Experience in a Sales/Retention environment Previous experience is essential Objection handling skills Organised and able to work accurately under pressure The ability to multitask To be energetic and proactive Strong Admin & IT Skills Strong work ethic Working hours On a Rota Basis working two shifts (Mon- Thurs) 9.00am- 6.00pm 10.000am- 7.00pm (Friday) 9.00am- 6.00pm

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