Event Management Specialist

Who are Experian? We unlock the power of data to create opportunities for consumers, businesses and society. At life's big moments - from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity. For more than 125 years, we've helped consumers and clients prosper, and economies and communities flourish - and we're not done. Our 17,200 people in 44 countries believe the possibilities for you, and our world, are growing. We're investing in new technologies, talented people and innovation so we can help create a better tomorrow. Could this be the role for you? Apply now to start your journey with Experian. To learn more about our culture and what it's really like to work here, check out our LinkedIn and social media channels using the hashtags ExperianLife and ExperianWay LI-G About the role The role of Event Management Specialist acts as a Monitoring and Event Management SME within our IT Operations function, ensuring our operations teams understand the best ways of working and are able to leverage all the available functionality from our extensive portfolio of monitoring and alerting tools. Additionally, the role holder will advise delivery teams about how to deploy monitoring for new products\services and what would be needed for these new products\services to be supported from our centralised IT Operations function. Key Responsibilities
• Advise project delivery teams regarding monitoring solutions during the development of new products\services.
• Provide functional representation within Operational Readiness Reviews and Service Acceptance forums.
• Support operational functions with establishing and executing a good Monitoring and Event Management practice.
• Provide guidance, support and training related to the usage of monitoring and service management tools.
• Participate in Post Incident Reviews, providing input regarding operations, process execution, tooling capabilities and configuration.
• Investigate problems and remove root causes related to the design, deployment and execution of Monitoring and Event Management.
• Evaluate and drive continual improvement opportunities, from both a practice management and a team operations perspective.
• Identify and manage risks related to the Monitoring and Event Management practice, technology and tools.
• Develop and maintain an extensive network of contacts throughout the Experian IT Services organisation.
• Establish and maintain close relationships with the functions directly involved with Monitoring and Event Management.
• Work across business units, encouraging good practice and the deployment of approved monitoring\alerting tools. To suceed in this role you will have experience in the following areas:
• Availability\Incident\Problem\Change\Config
• Continual service improvement
• Tooling (ServiceNow, Dynatrace, Splunk, etc)
• Service Delivery Management Why Experian? Our colleagues' health and wellbeing is a top priority for us, that's why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it's your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

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