Community Response Officer

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Here at the Coal Authority, we have a fantastic opportunity to join our team as a Community Response Officer (Digital). You will join us on a full time, permanent basis and in return, you will receive a competitive salary of £22,062 - £31,352 per annum . Here at the Coal Authority, we really are a great team to work with. We're united in our passion and commitment to make a better future for people and the environment in mining areas. We carry out a wide variety of essential services from responding to coal mining hazards, to keeping people and the environment safe from mine water pollution. We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do. With a genuine commitment to flexible working, we believe that work-life balance is incredibly important. There are a number of benefits that you'll access being a part of our inclusive team including flexi-time, 27.5 days holiday (with an additional 6 days flexi-time), civil service pension scheme, gym membership contribution, and professional membership. Flexible working: We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview. Our Community Response Officer (Digital) role: Do you want to work as part of a passionate and forward thinking team, working collaboratively with departments across our organisation? Here at the Coal Authority we have a fantastic opportunity to join our Community Response team. You'll work closely with our operational teams across the organisation to warn, inform and engage with local communities, partners, stakeholders and customers. Responsibilities of our Community Response Officer (Digital): - Work as part of the community response team to handle and respond to reactive media enquiries ensuring timely and quality responses - Support the effective delivery of community response activities with key stakeholders and opinion formers including staff, local communities, MPs, partner organisations, and local authorities - Work collaboratively with teams from other public sector bodies and central government departments - such as the Department for Business, Energy and Industrial Strategy, Geospatial Commission and DEFRA - to clearly communicate to local communities and stakeholders - Lead on coordinating community and engagement events for your internal clients, together with event attendance and delivery of content, visuals and event equipment - Seek out and create opportunities to engage with our audiences about the work that we are doing across England, Scotland and Wales through our digital channels - Use your experience and knowledge to influence and further develop the Coal Authority's social media narrative, ensuring that we are anticipating, aware of and responding to social media trends and developments What we're looking for in our Community Response Officer (Digital): - Proven experience of creating content to reach target audiences via a variety of internal and external channels - Experience of creating impact through publishing digital content and measuring its effectiveness - Experience of handling reactive media enquiries and working with teams to ensure a timely and quality response - Experience of creating content for different digital channels experience of using analytics or evaluation tools to monitor the effectiveness of digital engagement. Assess data/trends to produce impact reports - Proven communication, presentation, negotiation and interpersonal skills - with the ability to build positive relationships and provide solutions to colleagues at all levels - Ability to interpret a level of technical and scientific information and translate this into accessible and engaging content for our audiences - Attention to detail in all aspects of work and confidence to quality assure the work of peers when required If you believe you are the right candidate for the role as our Community Response Officer (Digital) then please click 'apply' now We'd love to hear from you. Closing date: Monday 19th April 2021

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