Regional Account Manager

An exciting opportunity has a risen working as a Regional Account Manager in our Hillarys Customer Service Centre in Colwick. You'll need to be an enthusiastic and driven team player with a demonstrated history of being a customer service professional, as you'll be dealing with incoming and outbound enquiries and complaints, via telephone and email, from customers and our self-employed advisor network. You'll also need great communication skills, as you'll be liaising with internal departments to investigate and resolve customer order issues, and with our field based team to organise service calls to customer homes. Decision making is an important aspect of this role, as you'll be negotiating discounts in line with company guidelines, and must be able to handle complaints appropriately, whilst remaining professional and respectful at all times. As you will not be responsible for your own region you will be required to be adaptable to the Region you are deployed in and have the ability to analyse and feedback service improvements and best working practices. Personal development is a key part of what we do here, so you'll need to take ownership of your own personal development plan, in addition to being part of a dynamic team. Successful candidates can look forward to joining a lively and friendly team with a fun but fast paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount. We'll provide you with initial training, and you'll receive a salary increase upon completion of this. The purpose of this role is to: To champion and instil the ethos and standards of the Company values Set and maintain appropriate standards of behaviour Adapt interpersonal style to suit different people or situations Show respect and sensitivity towards cultural and religious differences. Deal with ambiguity, making positive use of the opportunities it presents Focuses on customer needs and satisfaction Monitors and maintains high standards for quality and productivity Works in a systematic, methodical and orderly way Manage time effectively, identifies and monitors performance against deadlines and milestones Achieve high quality outcomes in appropriate timescales and identify ways to improve effectiveness and efficiency. Apply a fundamental and integrated understanding of the customer to shape business activities, add value to the service they receive and improve business performance About you The successful and ideal candidate: Essential: Educated to minimum GCSE or equivalent Have a genuine interest in improving our service proposition Ability to identify and generate fresh ideas and initiate appropriate action to improve the service delivered to customers Experience of complaint handling Self-Motivated, the ability to work using own initiative with minimal supervision Effective time management skills with the ability to work to deadlines and prioritise work load Proven Contact Centre experience Proficient in MS Office , Word, Excel, PowerPoint and Outlook Desirable A good working knowledge of both SAP and One View would advantageous You'll be joining a lively and friendly team with a fun but fast paced working environment, where you can have a bright career, and enjoy a fantastic range of benefits. These include free car parking, a health care and lifestyle benefits package, and generous staff discount for you, and for your family and friends. Everyone who applies will receive a response.

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