Junior Application Support Specialist

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About Us Storman Software is the largest provider of self-storage management software in Australia & New-Zealand, with a growing base of fans in the UK. It is trusted by award-winning self-storage facilities across the world. We are a fast growing company and are part of one of the largest payment technology providers in the world, Global Payments (NYSE: GPN). We are looking for a Junior application support specialist who is passionate about delivering a customer journey that always delights the customer. About the Role You will be responsible for providing application support to existing customers and onboarding new customers to our Cloud based software suite. You will ensure that the journey the customer takes with us exceeds their expectations This is a fantastic opportunity for someone who loves working with customers and the role entails: Onboarding and training new customers onto our SaaS software products Upgrading existing customers on older versions of our software to our SaaS product suite. Providing L1 and L2 telephone and email support to all of our existing and newly onboarded customers in the UK and occasionally Australia and New Zealand Delivering engaging and informative training sessions to ensure customer satisfaction and ease of use Advising our customers on how they can more effectively use our products. Troubleshooting and problem solving customer issues Helping test new versions of our software Ensuring processes and knowledge artefacts are all kept up-to-date. About You To be successful in this role we expect you to have: A strong customer focussed mentality At least 1-2 years prior experience in an application support, or related role. Ideally for a SaaS company. Good relationship building skills - you can easily build rapport and often make a customer's day Excellent written and spoken communication skills Have a great attention to detail And we expect you to: Be empathic, emotionally intelligent, and driven to provide an outstanding customer experience Be motivated by a fast paced environment where you will have to constantly adapt - no two days are the same, seriously Be able to communicate complex ideas in ways that are easy to understand You get extra points for: Previous work experience with accounting and/or CRM/ERP software Being passionate about improving the way you and your team work Key Benefits Medical cover for managerial employees Income protection Pension contributions up to 8% 25 days annual holiday An employee share scheme Childcare vouchers Cycle to work scheme Educational assistance Employee assistance If this position sounds perfect for you please apply through the link below. We respectfully ask that no recruitment agencies contact us in regards to this position.

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