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Location: Must live in the specific Geographic location Responsible for: A defined Geographical location of the Spicerhaart Network across all metrics Main Purpose of the role: Within the Partners remote location they are Responsible for the representation and impact of the brand and the location specific operating plans including sales performance within the income, profit and market share across Estate Agency and Legal Sales, with oversight and contribution to Financial Services and Land and New Homes Critical Activities: Listings and Market share driven through a culture of canvassing and prospecting; embeds, owns and actively evidences the Company principles for Canvassing, Prospecting and Market Share to optimise 'Partner Location' business opportunities Drives and creates a partnership culture Operates and supports partnership working across all business streams within the 'Partner Location' to maximise operational efficiency Activities: To contribute and support the AP in devising the Geographical locations operating strategy that ensures profitable growth and continuous improvement within the Area. Specific focus will be applied to the role relevant KPIs and Growth of Market Share within the defined territory Delivers on and represents within their location and the broader Area team the core behaviours, values and principles of the Company Delivers on the objectives and standards of performance Responsible for delivery of the minimum standards Adheres to the 'Spicerhaart Way' Is coachable within their role and realizes the value of coaching both internally and externally from SH. Ability to remain self-motivated and operate self-sufficiently without the need for daily contact in some instances Effectively implements Company and Business Policy Represents the Brand (is known as the professional face of the Brand both internally and externally) within their Geographic location Ensuring the implementation of compliance with 'Divisional' operational planning and financial control systems Regular monitoring of their Geographic location's operating and financial results against plans and budgets, with an aim to improve and increase profitability Accountable for the legal and commercial compliance within their Geographic location Supports the AP in creating a culture of innovation Responsible for adherence to all HR, company standards, policies and compliance elements of internal and external legislation Ensures engagement in and leads on local marketing initiatives for their Geographic location Establishes, owns and is responsible for the results of the internal audit and compliance processes within their Geographic location Ensure they adhere to the Health and Safety expectation inclusive of all reporting being carried out in line with compliance and legislation and company policies and procedures Takes responsibility for the Brands reputation within the public forum and B2B with Review platforms playing a key role within this Forms part of and contributes richly to the Area Management team as a Member of the Management team Role Specific Competencies: The listing and selling of all stock including New Homes to agreed performance standards and targets The service level delivered to all customers to agreed performance standards and targets Responsible for viewings and valuations within their Geographic location to agreed performance standards and targets Obtain viewing feedback to conduct vendor care calls with stringent regularity to ensure absolute optimum service provided to agreed performance standards and targets. Ownership of and completion of effective pro-active marketing activities on all properties listed with competitors with a view to taking them onto the market Pro-active behaviours towards client database, included but not limited to telephone call outs, Facebook messaging, emails, ROSIE events and tracks set to agreed performance standards and targets Attendance of morning meetings and other branch meetings, via F2F or other medium as appropriate Work to agreed daily standards as per Area Partner guidance, reporting as required to ensure AP has full vision of Geographic locations performance in line with KPI expectation Make referrals across all business streams as appropriate Drives and delivers upon change as directed Personal Impact; evidences knowledge and competence daily as a role model within their environment Understands and predicts market trends across Geographic locations in order to react/forecast appropriately Marketing experience; understands and responds to requirements Champions and conducts the basics; canvassing, prospecting, social media, video, FLINK, 5 star reviews, door knocking, On Market-Off Market Participates and seeks out own development via regular 1:1's Core Behaviors: Identifies and implements initiatives to improve the Geographic location for the short, medium and longer term Contributes to a collaborative culture Works with the key decision makers and influencers within the 'Area' and the wider business to build 'coalitions' for mutual benefit Acts as a long term mentor and coach Creates a sense of pride in their Geographic location and inspires others to do their best Shows a desire for development and progression within their leadership career Ability to work remotely and without daily guidance critical Comfortable participating in and contributing to meetings across multi media

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