Customer Service/Internal Sales Administrator
- ACS Recruitment
- Up to £19000 per annum
- Contract Type
- Full Time
Our Kettering based client is recruiting a Customer Service/Internal Sales Administrator on a permanent basis to be responsible for developing and enhancing the performance of the customer services team through efficient call and query handling, document processing, communication to customers and external sales personnel. Key responsibilities:- Answering incoming calls from customers and sales personnel Checking incoming sales orders for accuracy Co-ordinating customer returns and raising credit notes Some aspects of sales through promotional activity and up selling Ensure follow up by passing sales leads to account managers where required and keep tabs on the outcome Handle in-bound, unsolicited prospect calls and convert them into sales. Make outbound follow up calls to existing account base via telephone, E-mail etc Attend periodic sales/product training when required Emphasise product/service, features and benefits of product range and company To be considered, you will need to demonstrate the following skills/experience:- Computer / IT (SAP /Qlikview would be of benefit) Office, Excel (to reasonable level) and Outlook Excellent telephone manner Accuracy and attention to detail Able to build and develop lasting relationships with customers Able to perform basic calculations and mathematical figures Excellent communication skills (Verbal / Written) Capable of organising and prioritising workloads Ability to work as part of a team Working in a busy office environment Hours are Mon-Fri 08:30-17:30. This is a great opportunity to join an established company with a good work environment. If interested, please email your CV now.