Business Support Administrator

Come and join the Littlefish team Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres. Our purpose is to disrupt the conventional Managed IT Services models - where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language. About the opportunity Due to growth, Littlefish is looking for a Business Support Administrator to join our Service Account Management team. As the Business Support Administrator, you will report into the Customer Services Director and support the Service Accountment Management by creating quotes and sending them directly to customers, raise orders with the procurement team, system management (Microsoft Dynamics) and tracking renewals. This is a pivotal role for our SAM team, so we are looking for enthusiastic, passionate and people with a can do attitude If this is you, apply for this role and you could be part of a fast growing IT Managed Service Provider Business Support Administrator Duties and Responsibilities Business Central (Line of Business Application) Creating quotes and sending to the customer under SAM instruction and guidance Raising orders with the Procurement Team and managing through Invoicing Maintenance of the system, keeping clean and clearing out when necessary, for example 'stock tracker' (un-invoiced hardware) Renewal Tracker Tracking of "mini renewals" eg SSL Certs, Hardware Break Fix and other sold items Customer Specific Admin activities for specific customer. Work with the SAM to understand specific needs and meet deadlines for those tasks Reporting. Some customer have a smaller report generated oppose to full Service Reviews. BSA to produce these reports and send to the customer under SAM instructions Review of support e.g. upgrades/ downgrades Queries Invoice queries Request for information What we are looking for from you Experience in business administrative role Experience of managing workload in a fast paced environment Experience of building and managing relationships Experience of admin tasks S trong financial acumen with an attention to detail Excellent email and phone manner Effective time management with the ability to meet competing demands IT literate including proficiency in Microsoft Office Suite and CRM applications Benefits Training and development - the Littlefish Academy rewards you as you progress & learn Bonus schemes - 'Starfish' and Values Recognition Awards to those who go 'above & beyond' and exceed customer targets Casual dress policy and breakout facilities with table tennis and gaming Complimentary food & drink - unlimited fruit & refreshments, Pizza Fridays, company social events and more Life at Littlefish When our employees and visitors experience our offices, they often comment on the "vibe" and "feel good factor" that they experience. This is the result of our peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations. So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

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