Aftersales Supervisor & Technical Support

Aftersales Team Leader & Technical Support Our client are Market Leaders in the Manufacture of Vehicle Mounted Access Platforms, Supplying Customers Worldwide. Their Aftersales Team Provide an Essential Service to the UK's Energy & Communication Networks, ensuring that their Platforms are Maintained on a Regular Basis, Including Lolers, Breakdowns, Repairs, Warranty & Supply of Parts. Job Roles & Responsibilities: As part of the Team you will be utilising Protean Software and your Role will include; 1. Assist Engineers & Subcontractors with Technical issues, identifying recurring issues to build up a database for Technical Director. 2. Assist Operators of Platforms with Emergency Operations through telephone calls. 3. Answer Telephone & Email enquiries from Customers to provide updates on Breakdowns & Repairs. 4. Work closely with Spare Parts Co-Ordinator to identify Engineer Van Stock requirements, process stock movements through Protean Software & stock vans accordingly. Develop the administrative processes required to make this a smoother task both within Protean & for the Aftersales Parts Co-Ordinator. 5. Work closely with Aftersales Manager to identify where improvements can be made for continuation of Business Development. 6. Build up a strong relationship with Field Service Engineers to assist them in their day-to-day tasks, identify where further training will improve their individual skills, hold scheduled meetings for the Engineers to offer their feedback to aid the Business in continued development. 7. Assist with meeting Monthly Financial Targets. 8. Provide Support to other members of Aftersales Team. Essential Candidate qualities to succeed in this demanding role with a fast-growing company: 1. Adaptability to change across a Multi-functional role. 2. Good organisational skills. 3. An eye for Accuracy & attention to detail. 4. Strong Numeracy Skills. 5. Strong Customer Service Skills. This job was originally posted as www.totaljobs.com/job/92273268

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