Design and Sales Consultant

Installation Sales & Design Consultant VictoriaPlum is one of the UK's leading online bathroom retailers, supplying quality bathrooms to consumers and trade customers alike. Founded in 2001 and owned by Endless LLP we have since gone on to become one of the UK's most successful pureplay retailers. Following the successful of our Design and Installation Service we are now looking for an Installation Sales Advisor to join the team. HOURS OF WORK 37.75 per week (hours of work will be flexible and dictated by the needs of the business therefore it is expected that the successful applicant will work those hours necessary to successfully discharge the duties of the role). SALARY RANGE: £ 18,000 - £20,000 ( £ 35,000 to £40,000 OTE) This role is home based and flexibility required with working hours, includes evening and weekends by appointment. ROLE PURPOSE This is a home-based role . As an Installation Sales & Design Consultant you will build strong relationships to ascertain the customer requirements to convert them into inspirational designs and sales. Deliver excellent customer service by resolving customer queries within all agreed SLA's. ROLE RESPONSIBILITIES Build quality relationships, ensuring Victoriaplum.com is their go to brand for product and installations Prepare product and installation estimates in line with customer requirements Present accurately priced designs in a professional manner and ensuring enquiries are turned into sales Completing quality briefs with potential customers Follow up on customer enquiries that have yet to convert to a sale Ensure smooth handover to the Project Coordinator Achieve all relevant sales KPI's and customer service levels Follow and implement all Victoria Plum procedures, legislative and regulatory rules QUALIFICATIONS & EXPERIENCE MANDATORY Previous home improvement experience Track record of delivering high levels of achievement GCSE Mathematics and English or equivalent Strong customer service ethic with a passion for continuously improving the levels of service provided DESIRED Experience of managing and nurturing relationships with potential customers Experience of Bathroom design and installation sales Experience of working alone and managing own diary Knowledge of Bathroom design and Installation sales SKILLS & KNOWLEDGE MANDATORY A strong attention to detail, with the ability to work quickly and accurately to tight deadlines. Excellent communication skills both written and verbal and the ability to deal with people at all levels. Excellent organisational skills and a willingness to take ownership and accountability of work. Resilience & patience to deal with difficult situations. The ability to work from home successfully whilst being part of a wider team DESIRED Good business acumen and commercial awareness with knowledge of Victoria Plums retail sector. Support changes for growth and development . Strong influencing and negotiation skills. What we can offer you? We can offer a competitive salary, pension, cycle to work scheme, employee discount, employee assistance programme, life assurance and the opportunity to be part of a fun and exciting journey.

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