Hotel Receptionist - £18.5000

Are you an experienced Hotel or Corporate receptionist? I am working with a Colchester based country house hotel that currently requires a professional customer-focused individual to join our friendly front of house team. The Role: The role will include responding to enquiries, taking reservations and checking guests in and out. Ensure that guests are greeted, checked in and allocated rooms promptly and courteously Follow Company check-in procedures and ensure that the correct details are taken from each guest Deliver excellent customer service at all times, face to face, over the telephone and via email Show guests to their bedrooms and the facilities of the hotel, up selling hotel products and services when appropriate Maintain up to date guest history, profiles and marketing databases Liaise with Housekeeping to ensure that rooms have been serviced and are ready for arriving guests in a timely manner Respond to guests enquiries Take reservations correctly adhering to the company guidelines and policy Liaise with all other departments in the hotel, building good working relationships with colleagues and ensuring relevant information is communicated in a timely manner. Ensure that all charges are correctly entered on the guests bill and that this is up to date at all times Adhere to credit control procedures Check out guests effectively following the hotels procedure Ensure that all enquiries, messages and concierge enquiries are dealt with courteously and efficiently Mentor and coach Hotel School students to ensure they maximise their training in Front of House Administer all reservations, cancellations and no-shows, in line with company policy Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities Fulfil all reasonable requests from guests to ensure their comfort, satisfaction and safety Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment Provide systems reports, as required, for housekeepers and management Ensure that the hotel entrance is easily accessible to cars and taxis at all times Any other duties as may be assigned from time to time by the General Manager or his/her nominee. The Company: A Country House Hotel in Colchester The Ideal Candidate: Previous experience within the hospitality industry is essential Highly organised with a smart and professional demeanour. IT literate and have experience of working with booking systems. Past experience of training staff and be enthusiastic about working with the students a Hotel School. Experience of working in a 4 or 5 star establishment Ability to convey information effectively both orally and in writing to guests, colleagues and students Good sales and negotiation skills - ability to upsell Professional demeanour and the ability to engage effectively with customers and students Highly organised with a flexible approach to work The Package: Job Type; Full Time/Permanent Salary &163;18,500 per annum plus a full range of staff benefits This role is shift based on a notional 40 hours per week (worked 5 over 7) and includes some late finishes and weekend work. Discounted/free food On-site parking Free or subsidised travel Subsidised gym membership Company pension Employee discounts COVID-19 considerations: All guests entering the building are required to wear masks, observe social distancing and follow a one-way system. They are also required to follow any additional government guidelines.

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