Team Leader

Team Leader Peterborough Temp to Perm Position Salary up to £30,000 depending on experience Working week - 5 days, 37.5 hours. Rota to include some early, mid and late shifts (between the hours of 7am and 10pm) and occasional weekends. Coulter Elite Resourcing, Recruitment Specialists are now recruiting for an experienced Team Leader for our client based in Peterborough. This is a fantastic opportunity for a Team Leader to join a well known, established business on a temp to perm basis. All training is provided and, if successful, this is a great company for career development and progression opportunities. Principle Responsibilities: Managing and motivating a team of customer service advisors. Identify any training opportunities within your team. Conduct 1 to 1's and appraisals with you team. Responding to customer telephone calls and emails in a quick and timely manner. Work with the customer/client to try and resolve any problems or issues over the phone or via email. If your unable to assist with the issue in the first instance, ensure that the problem is escalated properly and to the correct department. Ensure you take down all customer details correctly and you're asking the right questions to help get the issue resolved. Data entry. Deal with customer complaints calmly and effectively. Delivery of excellent customer service at all times. Identify continuous improvement opportunities. Person Specification: Must have previous Team Leader or Supervisor Experience - ideally within a call centre environment. Experience in Microsoft Word, Excel and outlook Excellent phone manner MUST have experience working in a customer service environment. Previous experience of working within a 1st line support role would be beneficial. Commitment, enthusiastic, self-motivated and good interpersonal skills. An interest in IT is beneficial. If this Team Leader position sounds like you, then please forward your CV to Hollie at Coulter Elite Resourcing. Between our team we have a wealth of experience and we operate in both the Permanent, Temporary and contract marketplace, covering the following areas: Accounts, Administration, Bi-lingual, Call Centre, Customer Service, Design Engineers, Directors, Warehousing, Distribution, Engineering, Finance, Graduates, Human Resource, Insurance, IT, Legal, Logistics, PR, Media, Purchasing, Reception, Sales, Secretarial, PA, Telesales, Web DesignCoulter Elite Resourcing is an independent recruitment consultancy with a head office in Peterborough, Cambridgeshire supplying permanent, temporary and contract personnel from office junior through to the highest levels of management both locally and nationally. Our area of recruitment are Commercial, FMCG, Engineering, Technical and IT Disclaimer: We endeavour to reply to every application we receive, however due to the volume of applications sometimes we are unable to do this. If you have not heard back from us within 7 days of your application, please accept our apologises that you have on this occasion been unsuccessful in your application. Please keep an eye on our website for any future opportunities

Similar searches: Permanent, Full Time, Peterborough, Customer Services