Infrastructure Engineer

Come and join the Littlefish team Littlefish is a world-class, award-winning Managed IT and Cyber Security Services Company, delivered from our 24/7 UK service centres. Our purpose is to disrupt the conventional Managed IT Services models - where the usual suspects typically fail to perform, by delivering service solutions that are tailored to the precise needs of each organisation and communicated in clear and straightforward language. About the opportunity Littlefish is looking for an Infrastructure to join us in either Sheffield or Nottingham. As the Infrastructure Engineer, you will provide effective high level remote technical support to Littlefish contract customers, for server, network Infrastructure and desktop/laptop issues. As the Infrastructure Engineer, you will communicate effectively with the customer and act as escalation point for customer and problem management technical issues. Infrastructure Engineer Duties and Responsibilities Provide high level technical support services to Littlefish contract customers, in line with personal skill sets. Resolve call issues in a competent manner, whilst communicating professionally with the customer and other members of the Service Desk and other Professional Services teams. To be responsible for completing specific technical projects as designated by the Service Management Team e.g. lead Service Transitions To monitor and progress Service Desk queries assigned to other members of the Service Desk team in line with all service level standards. Provide advice to other less experienced team members and coach them in the techniques of problem solving and effective communication To identify, monitor, progress and resolve problem management tickets generated via proactive, event, and incident management. Act as a technical escalation for the Service Desk engineers. Work with Service Manager/Service Desk Manager on escalated issues Provide a knowledgeable technical information service to our internal Service Desk and assist with the completion of technical documentation (service transition, wiki updates, knowledge base, known error database) Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs What we are looking for from you Three years' experience in a similar role In-depth working knowledge of: MS platforms such as AD, SCCM, Azure, O365, and windows networking. Linux technologies such as RedHat, CentOS or Ubuntu Windows server, AD, SCCM, networking LANs and WANs, (switches and firewalls), backup technologies, SaaS, PaaS Working with service management tools to manager changes, incidents, problems and requests. Be able to demonstrate good problem solving 5 years MS server / AD MCSE, VCP, CCA, CCNA or relevant experience What would make your application stand out? Experience of: Working experience with cloud technologies such as Azure or AWS Linux knowledge (e.g. RedHat, Ubuntu or CentOS). Azure AWS Switches and firewalls Backup technologies ITIL Security principles Any experience of Linux, VMware, Citrix, Hyper-V, network security management, PowerShell, Office 365 Hybrid environments Benefits Training and development - the Littlefish Academy rewards you as you progress & learn Bonus schemes - 'Starfish' and Values Recognition Awards to those who go 'above & beyond' and exceed customer targets Casual dress policy and breakout facilities with table tennis and gaming Complimentary food & drink - unlimited fruit & refreshments, Pizza Fridays, company social events and more Life at Littlefish When our employees and visitors experience our offices, they often comment on the "vibe" and "feel good factor" that they experience. This is the result of our peoplematter approach to employment and is testament to the organisational culture we promote. Our approach is simple, we put our people first, every time and without hesitation. We have worked hard to create our culture and work harder to maintain and enhance it, to ensure Littlefish is the place to be for your career journey Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations. So, if you feel like you can make a tangible difference, apply today, and join us on the journey.

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