Claims Advisor

Our Client, recognised as the number one home assistance Company in the UK pride themselves in offering great customer service and making their life easier.

Their claims contact centres are based in Preston and Nottingham and they offer their customers an effortless service to ensure their claim is correctly diagnosed and allocated.

Role - Claims Advisor, permanent

Salary - &163;19,344, opportunity to earn &163;20,118 with their trust pay option.

Hours - 40 hours a week working between 7am-6:30pm with occasional late shifts, you will work approx 3 weekend days over a 4 week period. Only full time options available.

Purpose of the role:

To provide support for the management and ownership of customer claims to our products and to deliver an effortless experience that exceeds the customer's expectations, whilst fixing customers' issues quickly and easily using the appropriate tools and processes and procedures. Claims Advisors will be responsible for providing fair outcomes and excellent service for our customers.

Responsibilities:

  • Process all claims in line with company processes, policy limits and regulatory requirements. Capture and process all relevant customer & claims data utilising company systems.

  • To work as a multi-disciplined Customer Service Agent with all calls related to the customer claim, inclusive of assisting the customer make user adjustments in their homes.

  • To deliver fair outcomes to customers and provide a good customer journey by recognising the individual needs of the customers situation and taking the most appropriate action.

  • Deal with customers in a clear, polite and concise manner, providing empathy where required.

  • Provide cover and flexibility to assist in other business areas when required.

Essential criteria:

  • 3 GCSE grade C or above which should include English and Maths, or equivalent.

  • Professional, customer focused with a good standard of verbal and numerical reasoning and good communication skills.

Behaviours:

Dare to Care

  • Be known for what you do, not what you say

  • Be proactive, supportive, help and encourage others

  • Have a positive attitude to work and to your colleagues

Do the Right Thing

  • Be open and honest

  • Be respectful: treat others as you would like to be treated

  • Deliver on your promises

Own it

  • Never look the other way

  • Find Solutions and turn negatives into positives

  • Take personal ownership and responsibility to make things happen

Always Improve

  • Embrace change and new ways of working

  • Put forward suggestions and new ideas

  • Look for learning opportunities and new experiences

Win together, Trust Each Other

  • Share knowledge and expertise with colleagues

  • Build strong relationships with colleagues across the business

  • Value the experience and opinions of others


Similar searches: Permanent, Full Time, Customer Services, Nottingham