Assistant Manager - Croydon

Assistant Manager - Powerleague Croydon Powerleague is the original and premier provider of commercial small sided football in the UK. It all started in 1987 and we are now the world's largest provider with over 50 community Clubs across Europe. Our clubs are about bringing local people together, sharing the good times as a community, being proud of where we're from and being the local home of 5-a-side. Each of our clubs has their own individual Club Crest that represents their local community. Role Purpose The purpose of the Assistant Manager role is to provide support to the General Manager looking after the team and ensuring the efficient operation of the centre with the aim of retaining and attracting new customers. The Essence of the Role / Key Accountabilities Operations Proactively walk the site talking to your team and customers, and identifying or resolving urgent issues Act as Duty Manager in the absence of the General Manager Completion of daily/monthly duties i.e. cleaning order, drinks orders etc. Undertaking the quarterly sales actions set out by the General Manager Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail Performing sales tasks to create new business for the centre enabling the site to grow YOY and meet quarterly targets Assist in administration and control of cash handling Ensure stock levels at the bar and vending machines are maintained throughout the day Customer Deliver 'World Class' customer service at all times Always be there to help, support your team to ensure that customer standards are always met Role model giving great customer service and demonstrating empathy and understanding even in the most difficult situations Fulfil all reasonable requests from customers to ensure their comfort, satisfaction and safety Deal with challenging customers by demonstrating empathy and understanding even in the most difficult situations Resolve customer complaints that have been escalated from the team in a calm, patient and polite manner People Manage and motivate the team to ensure all team members are engaged and meeting their objectives Share your knowledge with your team Recruitment, Training and Development of new members staff in line with Powerleague's Recruitment and Induction procedure Be involved and actively contribute at team meetings Build and maintain good relationships with all team members Be willing to take on jobs to balance the team workload Finance Maintain uptodate knowledge of weekly figures (YOY, WOW) to enable you to have a better understanding of the current business Keep up to date with current promotions and pricing, to provide information to customers, on request, and maximising sales opportunities Role Dimensions Financial Yearly Budget Delivery of profit gross per year Non-Financial Customer satisfaction survey The Output/Measure of Success Engaged people Customer loyalty and recommendation Cost conscious operation Person Specification Competencies / Behaviours Leading Change Results Focus Effective Team Leader Problem Solving Business Acumen Communicating and engaging Strategic Thinking Customer Dedication Respect Technical/Professional Expertise Essential Proven customer service skills Adaptable and versatile Good written and verbal skills Good interpersonal and social skills Strong commercial focus Desirable Proven management experience Proven ability to exceed sales targets

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