Service Delivery Manager

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Service Delivery Manager Location Hertford ,Hertfordshire FTC Contract -12 months £14.24 per hour PAYE Start ASAP Enhanced DBS check Weekly hours: 35 Working hours and breaks: Monday-Friday 9-5 (candidate will be expected to be on call once every 10-12 weeks to take emergency calls) The candidate will be paid an additional £10.00 per hr for this on call rota Principal responsibilities 1. Support the delivery of the area plan > Running the team > Be responsible for the day-to-day management and monitoring of the Independent Living projects and activity and ensure they are in line with service standards, British Red Cross policies and procedures and legal requirements. > To provide daily coordination of the service and overall support for the emergency response function including identifying improvements to our offer. > To be responsible for the achievement of local and team targets as part of the area and national plans. > The posts core working hours are 9am - 5pm Monday to Friday and there may be a requirement for very occasional evening and weekend work but this will be agreed prior to the event. You will be part, of a regular 24 hour duty officer on-call rota which wil require you to be available to answer any emergencies that come through, the calls received are very few and far between and you will be required to be on call at least once every 10 weeks. 2. Stakeholder management > Ensure that community needs assessments for Independent Living based services are carried out and, working within the community, demonstrate the development of strategies to meet these. > To be the main liaison point with the post's assigned trusts/CCGs/local authority social service managers. 3. Quality and performance management > Contribute to the development of plans and budgets. Monitor and control budgets agreed with you and ensure compliance with financial policies and procedures, including ensuring invoices are prepared and sent in a timely manner. > Ensure beneficiaries' needs are being met through a range of user engagement monitoring and manage and report on the impact of our services on beneficiaries. > Ensure the use of pertinent information to monitor and review service activity to determine resource allocation 4. Management > Provide line management to the Independent Living Service Co-ordinators and the Service Assistants (or equivalent) and recruit and induct new staff as appropriate. > To oversee the coordination and support to IL volunteers to ensure all competency and quality requirements are met and the highest standard of service is provided > To oversee recruitment, induction and training of new volunteers. Liaising effectively with internal business partners to meet these demands. 5. Team member > Regularly act as Duty Manager, by way of a rota and respond to emergency call-outs and major incidents as appropriate > To collaborate with colleagues in other Areas, and to establish effective working relationships with them > To provide support as required to the overall British Red Cross crisis response function - for example support to ER colleagues during severe winter emergencies. > To take an active part in health, safety and welfare issues within the Area and take responsibility on health, safety and welfare aspects of service delivery > Educated to A level (or equivalent by experience) > Full driving licence > IT literate, experience of using email, word processing and spreadsheet packages > Knowledge of operational management > Business, finance and resource management > Ability to prepare, manage and monitor budgets > Knowledge of the services to be managed or willingness to undertake training > Knowledge and understanding of Adult Services and NHS commissioning bodies General knowledge of legislation relevant to the delivery of health and social care This job was originally posted as

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