IT Solutions Technician Apprentice Level 3 Apprenticeship

IT Solutions Technician Apprentice - Level 3 Apprenticeship Kettering, Northamptonshire The Company GK Apprenticeships is recruiting on behalf of Total Computers, a well-established provider of IT services and products. Supplying a huge variety of IT hardware and with the logistical capabilities, configuration, deployment and disposal services you'd expect from a major IT provider, the company operates across the UK, Europe, Middle East and Asia-Pacific. Total Computers are now looking for an IT Solutions Technician Apprentice to join their fast-paced team that is responsible for internal IT systems for an 18 month apprenticeship. Why you should join the team - Hourly salary (dependant on age): 23 years of age and over - £8.91 per hour 21 to 22 years of age - £8.36 per hour 18 to 20 years of age - £6.56 per hour Under 18 years of age - £6.00 per hour - Gain a valuable Level 3 qualification while you earn and increase your industry experience - Be trained to the highest standards and gain experience working with a highly skilled team The Role As an IT Solutions Technician Apprentice, you will take on a Level 3 apprenticeship learning how to resolve all manner of internal IT queries and providing high levels of IT support. Specifically, you will learn how to respond to and resolve support queries and issues which relate to the internal software application, NetSuite. NetSuite is integral to the day-to-day operations of every department within the company and your role will be key to supporting smooth functionality. Working as part of the Systems Team, you will learn how to: - Handle and respond to support cases - Assist with more complex and involved cases - Complete with system administration duties - Help with the implementation of additional system modules and updates - Investigate, carefully test, and deploy software - Provide IT Support when and where needed across the business About You To be considered as an IT Solutions Technician Apprentice, you will need: - At least five GCSEs at Grade C / 4 or above, including Maths & English, and ideally IT - Previous experience working in a customer service environment - Knowledge of current Information Technology practices, standards, and protocols - Excellent communication and problem-solving skills - The ability to build relationships with both colleagues, and external partners - Accuracy and close attention to detail - A creative and resourceful approach Familiarity with NetSuite would be beneficial to your application. Experience of working in a software support environment would also be an advantage. You will ideally have a A-level or BTEC in IT related subject. Knowledge of current information technology practices, standards, and protocols would also be desirable. This is a full-time role, working Monday to Friday, 35 hours per week. Your future prospects Once you've completed your apprenticeship, you will have developed a wide range of IT support skills and experience to compliment the qualification you will hold. You will have the chance to develop into a permanent position with some great prospects for the future. Other organisations may call this role IT Apprentice, Apprentice IT Engineer, Apprentice IT Technician, Trainee Helpdesk Technician, Trainee IT Analyst, Trainee Desktop Support Technician, or Information Technology Apprentice. This role would be suitable for those considering an IT Apprenticeship, IT Internship, or Technical Apprenticeship. Interviews will be held virtually on Thursday 13th and Friday 14th May 2021. Start date for the successful applicant will be Tuesday 1st June 2021. Please note, applications will be reviewed on an ongoing basis and we reserve the right to close the role early should a sufficient number be received. As such, we would encourage early applications to avoid disappointment. So, if you're seeking your next challenge as an IT Solutions Technician Apprentice, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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