Technical Writer

We have an opportunity for a Technical Author to join the team in Peterborough. In this role you'll bring together information from various sources, edit it and deliver appropriate content packages directly to external target audiences. We currently deliver this content to our customers primarily through knowledgebase articles, PDF documents, online Help systems, other web pages, and email. You'll need to liaise with colleagues at all levels across the business, regarding content, style, targeting and delivery of user, technical and service information. A big part of the role is compiling, consolidating and editing draft content that will be assigned to you through software development lifecycle tools, ITSM (IT service management) tools, and other systems and sources in use at Zellis, to meet the requirements for customer-facing content. Your flexibility will ensure you're up to the challenge of filling any gaps, as well as working with well-formed standard sources. What's on offer?
• Competitive annual salary
• Flexible benefits package, including contributory pension scheme, private medical insurance, life assurance and 25 days' holiday
• Permanent position with a payroll/HR software & services provider What will the role involve?
• Ensure all customer-facing content is well-structured, accurate, consistent, clear, concise, complete, thorough, relevant, and meets company branding standards and guidelines.
• Understand the impact of new content requirements on existing content, propose changes and take action as appropriate.
• Seek review, feedback and signoff for content, and take action as appropriate.
• Manage content of assigned deliverables as required, including structuring, updating, archiving and retiring content.
• Co-ordinate the production and delivery of multiple content items from various colleagues to provide an overall content package on time to the customer base for events such as product software releases. Maintain appropriate document version control inside and outside of the team. What skills and experience will you have?
• Excellent English language editing and writing skills - able to differentiate errors from opinions on style, and articulate reasons for changes.
• At least two years' experience in technical authoring, technical editing or similar roles.
• Experience with online content authoring tools.
• At least a basic knowledge of HTML.
• Advanced Microsoft Word.
• Basic Adobe Acrobat.
• Sufficient IT / technical knowledge and awareness to adapt to evolving requirements of creating, editing, delivering and managing customer-facing technical content at Zellis What sort of attributes will you have?
• Attention to detail.
• Analytical.
• Flexibility, resilience and positive attitude to adapt priorities in the face of changing needs, especially when under pressure.
• Successful team worker - supportive, co-operative, fairly outgoing. Able to build meaningful, productive working relationships across various teams to ensure appropriate inputs to content and projects.
• Organised. Uses initiative to balance work across concurrent reactive and proactive work responsibilities. Tasks will include a mix of editing, maintenance and creative work.
• Service orientation - able to balance and meet customer needs and Zellis business needs.
• Able to provide input and ideas to ensure continuous improvement.
• Focus on quality and delivery. This job was originally posted as

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