Benefits Officer - 2 posts - EAL05639

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Vacancy Information It is East Lothian Council's policy that successful applicants will be placed on the first point of the salary scale. 2 X Temporary for 12 months Days and Hours of Work: Monday-Friday - 09.00-17.00 To start asap An exciting opportunity has arisen for two Benefits Officers to work within the Council's Revenues Service on a full time, temporary basis to assist in the administration of Low Income Pandemic Payments. These posts would normally be based at John Muir House, Haddington, however as a result of the current COVID-19 restrictions, it is likely that the successful candidates will be expected to work from home. IT equipment will be provided. The Scottish Government is providing funding to local authorities to pay a one off Low Income Pandemic Payment of £130 to every household which meets certain Council Tax Reduction and exemption criteria. It is anticipated that around 7000 households will benefit from this payment across East Lothian. The payments will support the wellbeing of people living on low incomes and help them to manage the ongoing impacts of the pandemic on their household finances. The purpose of this role is to assess and process online applications within agreed performance targets and quality standards. The successful candidates must be highly motivated and demonstrate experience and ability working within a customer focused/welfare environment, having had experience of working with vulnerable people in adverse social circumstances. Excellent communication skills are very important and the ability to deal sensitively with customers who are facing financial hardship is a key personal quality which the role requires. The successful candidates will be highly motivated and have the ability to work remotely in an effective way, using Microsoft Office applications and other Council IT systems. Job Details To assist in the delivery of an effective and efficient Benefits Service which safeguards taxpayers assets, maximising efficiency of service delivery within specified standards/approved budgets and in compliance with the Council's policies, legislation and plans with a commitment to achieve best value. Please download the Job Outline/Person Specification (available under 'Job Attachments') for the full range of tasks and duties associated with this job. You will need to refer to these in order to complete the application form. You must ensure you meet every 'essential' criteria stated on the Person Specification to be considered for interview. The ' East Lothian Way' - values and behaviours we expect our employees to demonstrate in their everyday work. Should you be invited to interview, you may be asked questions based on these behaviours. Please refer to the document via the link to familiarise yourself with them. Job Requirements Relevant Qualifications Essential: Educated to 'Higher' level, NC or SVQ2 or equivalent and/or able to demonstrate equivalent knowledge, skills and competencies gained through previous experience. Disclosure The preferred candidate for this position may be subject to a Basic Disclosure provided by Disclosure Scotland prior to a formal offer of employment being made by East Lothian Council. Please note: If a Disclosure check is required and you have spent more than 3 months working or living outwith the UK in the last 5 years then you will also be required to present a copy of an overseas criminal record check. Details of how to apply and contact details can be found on the GOV.UK website. Additional Information For additional East Lothian Council employment information please click on the following link: If you have any difficulties creating an account on MyJobScotland or applying for this post please contact the MyJobScotland support team via this link . If you require further information about this vacancy, please call 01620 827868, or email us on Please note: we do not accept CV's. There is no function to allow you to upload a CV to MyJobScotland and we do not accept CV's by post or email. All our vacancies must be applied for by completing the on-line application form.

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