IT Service Catalogue and Design Analyst

IT Service Catalogue and Design Analyst Royston, Hertfordshire Permanent Circa. £40-50K base salary bonus pension benefits Circa. £55-65K package Job Family: IT Johnson Matthey have an exciting opportunity for an IT Service Catalogue and Design Analyst to work flexibly from our site in Royston, Hertfordshire on a permanent basis. Candidates must have proven experience in IT Service Design and Service Catalogues or other ITIL disciplines, with practical experience establishing ways of working between ITIL practices. Role: The IT Service Catalogue & Design Analyst is responsible for ensuring that IT Service Strategy coming via the PMO and Service Improvements is mapped and designed in partnership with the business to ensure the delivery meets the business objectives and delivers value. The role will be responsible for designing new services within the JMIT IT Service Management framework in coordination with the IT Service Owner and Architecture, considering key artifacts such as Key Performance Indicators, Service Agreements and Availability Plan. In addition, ensuring that we have a well-designed and managed Service and Service Request Catalogues and defined Service Offerings. Key responsibilities: Contribute towards the ongoing improvement of key IT Service Management policies and procedures in areas such as Service Catalogue, Service Fulfilment/Request, Service Design, Service Level and Availability Management. Independently work with the business, senior technology owners and teams across JMIT to ensure that new services are designed within the JMIT Service Management framework, ensuring that they are aligned to IT Service Strategy. Working collaboratively with other JMIT teams to build a Service/User orientated approach to designing and building services. Responsible ensuring that all new services are designed to meet the business requirements, and that each service has a clear set service design artefact such as Service Offerings, Key Performance Indicators, Service Agreements, and a clear Availability Plan. Working collaboratively with the Service Governance & Reporting and Service Transition teams to ensure new services are smoothly delivered into production. Contribute towards defining clear standards for the monitoring and reporting and metrics of new services ensuring that we can clearly track performance of new services. Responsible for the definition, development, and ongoing improvement of the JMIT Service and Service Request Catalogues within the design stage of a service, as well as in production. Partner with Procurement and Legal teams to provide subject matter expertise/best practice knowledge and standards for third party contracts and service agreements. As a member of the global JM IT community, you will be a champion of the function's values and culture while demonstrating and openly encouraging the behaviours expected from a professional, best in-class IT team. Are you the ideal candidate? You will have: Experience in Service Design/Transition and or Service Delivery. Experience in coordinating the work of multiple teams and planning, prioritising and coordinating their own tasks. Experience of communicating clearly with a range of people at different levels of the organisation and communicate technical issues using a range of styles, tools and techniques. Experience with working with a range of technologies and teams. ITIL Foundation v3 or higher. Stakeholder management and influencing skills to effectively build relationships across JMIT achieving compliance and buy-in. Takes a customer focused approach in everything they do. Excellent communication skills. How to apply: If you have the necessary skills and experience to join our team, please apply online. Closing date for applications: 21 July 2021 Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief.

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