IT Service Desk Technician

IT Service Desk Technician Full time, 12 month fixed term contract Job description To provide Technical support to both internal and external employees, assisting them with Hardware and Software problems via phone, email, remotely or onsite. The role requires the individual to have the willingness to learn and want to aid in supporting all aspects of IT Support, assisting other IT Teams where required, including Infrastructure & Development. Whilst no previous IT Experience is needed, the individual must show a strong passion for IT and be able to demonstrate a good understanding of how Computers and Systems work. The role will be suited to someone who seeks a position in which they can develop their skills and knowledge working as a key part of a Team. This is a great opportunity to take your hobby to the next level, or further develop yourself as a Service Desk Technician, with great opportunities to progress throughout all areas of the IT department. We believe the successful IT Service Desk Technician should have the following skills: (This is a full wish list, if you only meet some of the below, we would still encourage you to apply) Knowledge of Microsoft based operating systems with emphasis on Windows desktop technologies (Windows 10) Proven ability to provide a customer focused Service Experiencing using and troubleshooting Microsoft Office 365 (MS Word, Excel, Teams and PowerPoint) Experience with using and troubleshooting Outlook within a network environment (Permissions, Calendar Sharing and Delegation) Administration of Active Directory/ Group Policy Ability to think logically and troubleshoot a variety of Hardware and Software issue Able to demonstrate high levels of initiative and motivation Good understanding of PC hardware set-up and configuration Excellent telephone manner and face to face communication skills Excellent attention to detail Ability to work in a dynamic environment A willingness to participate in Training Courses to further enhance your IT knowledge The key tasks for the IT Service Desk Technician are: Troubleshoot laptop, desktop, mobile and system problems, diagnose and solve hardware/software Incidents/problems Be the first point of call for all our users Escalating IT issue to the Service Desk Supervisor where necessary Incident and problem management Completing Internal user moves including phones & cabling Asset/Configuration, Item Management Performing basic administrative support duties, as required, to meet specific operational objectives Setting up new users and disabling expired accounts in accordance with HR requirements Provide exceptional Service support to the business Provide solution(s)/work around(s) to incidents and Problems Contribute to policies, processes and procedures Performing miscellaneous job-related duties as assigned by the Service Desk Supervisor Install, maintain and support new applications Work to SLA thresholds for incident(s), request(s) and problem(s) Prioritising and managing several open cases and mini projects at one time Keep up to date with advancements in technology Review of services, application delivery, patching and Anti-Virus Work with a variety of business and technical teams to enhance service Systems monitoring Supporting Users on both hardware and Software applications Administer Active Directory & other administrative systems Supporting and Maintaining MS Server/Desktops and MS Exchange Some of the benefits we offer you: Competitive salary Generous Pension Professional and personal learning and development opportunities Flexible holiday scheme for permanent employees to buy and sell up to 1 week Income Protection Scheme for long-term absences Life Assurance Discounted holidays with our sister company MSC Cruises Free parking So, if you feel that you are the IT Service Desk Technician that we are looking for then please click apply now and you will be taken directly to our careers page to submit your application.

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