Customer Service Advisor

Customer Service Advisor Location: Remote working Full Time (part time roles also available) Salary - Basic FTE £18500 up to £23,500 OTE We are looking for Customer Service Advisor's who are passionate about delivering an outstanding customer service. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you. What will you be doing? As a Customer Service Advisor, you will do the following:
• Responding to Customer Queries about their insurance policies via phone, email and webchat
• Have multiple conversations with different customers on webchat without compromising the quality of the chats
• Making changes to customers insurance policies
• Provide accurate information to customers about their insurance policy
• Dealing with customer queries over direct debit payments
• Identifying and assessing customer needs to achieve satisfaction and a one call resolution
• Ensure all customer records are updated accurately
• Contact customers by phone and email for outstanding documentation
• Ensure that all FCA compliance procedures are adhered to at all times
• Investigate and resolve customer complaints Skills Required for the Customer Service Advisor role;
• A Positive "can do" attitude
• Excellent verbal and written communication skills
• Great listening skills
• High level of accuracy and attention to detail
• Good problem solver
• Ability to work in a fast paced environment
• Ability to multi-task and manage time effectively
• Be able to demonstrate patience and empathy
• Excellent customer service skills, incorporating a confident and pleasant telephone manner
• Previous Insurance or Financial Services Industry Experience
• Previous Customer Service Experience Hours of Work Full Time (part time roles also available) 37.5 hours a week 7.5 hours shift on a 3-week rational shift pattern, between the hours of 8:00am and 9:00pm working 1 in 3 Saturdays till 5.30pm. As a company we really value your work life balance so all rota's will be given 3 weeks in advance to enable you to plan your days weeks in advance. Some bank holiday working will be required About Acorn Insurance We have almost 40 years of experience helping people secure competitive car, taxi, van, motor trade and home insurance, across the UK. As a specialist insurance provider, we offer a wide range of competitive insurance policies that can are tailored to our customers unique insurance needs. In 2020 we were in the Sunday Times top 30 Profit Track companies for private companies with fastest growing profits. We have an award-winning Finance Director and a CEO of the year finalist. Why Acorn Insurance? Acorn want to give you more than a job, we want to give you a purpose and a career. So, what can we offer you as an employer? Some of the benefits you will receive include:
• Perk Box Online & High Street vouchers and discounts
• Free monthly Café Nero Coffee
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Service-related holiday entitlement capped at 32 days (including bank holidays)
• Clearly defined progression paths with training and support
• National vocational qualifications
• Free self-development & qualifications via Magpie Learning
• A comprehensive Mental Health support network including: - 4 Free Counselling Sessions - Access to a free 4-week programme of CBT with a trained Therapist Mentor - Unlimited access to a telephone councillor 365 days a year, 24/7 - A UK wide network of Mental Health First Aiders
• Competitive salary
• Free Hot Drinks on Site
• Dress Down Days
• Regular employee engagement including ongoing competitions with prizes from fantastic places like Hotel Chocolat, HelloFresh, and Love to Shop Vouchers
• Company Pension Scheme
• Charity fundraising events
• As well as a host of other exciting benefits due to be launched this year Want to be considered for the Customer Service Advisor role, please click apply.

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