Technical Support Engineer (Boilers)

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Technical Support Engineer (Boilers) Leicester £28,000 - £35,000 Training Progression Opportunities Holidays Pension Do you have hands-on experience in the plumbing & heating trade or mechanical engineering experience and want to transition into an office-based role with a leading commercial heating company that has service contracts across the UK? In this role you will be responsible for providing technical support, information and guidance to both customers and engineers while assisting the aftersales team with minimizing technical faults and ensuring that necessary supplies are available to the company's engineers throughout the UK. The ideal candidate will have some kind of engineering knowledge, preferably concerning heating systems, and will be happy with working in a largely office-based role. They will be a clear communicator with a good customer-facing attitude and able to present technical information in an understandable manner to those needing it. This is a great role for someone who either has mechanical engineering experience and wants to get into the heating industry with an initially office-based role where you can get accustomed to relevant systems, or for someone who already has hands-on experience in the industry and wants to take a new step off the tools and into a role which guarantees a good work-life balance. The role: Mostly office-based with occasional site visits Working with both internal staff and customers to effectively deliver technical information, guidance and supplies Ensuring up-to-date knowledge of relevant technologies and passing on this technical knowledge to customers Maintaining up-to-date documentation and supporting systems Answering technical queries in a timely and effective manner The person: Lives in or around Leicester Experience in a technical support role, or with mechanical and/or electrical engineering knowledge Knowledge or hands-on experience with biomass, gas or oil boilers (desirable) Good customer facing attitude and able to present complex information in an understandable manner Full UK driving license Rise Technical Recruitment Ltd regrets to inform that our client can only accept applications from engineering candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply This job was originally posted as www.totaljobs.com/job/93395834

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