Trade-In Administrator

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W e are looking for a Trade in Administrator as a full-time role. Joining the Trade-in Team based in Norwich, the successful candidate will report to the Trade in Team Manager and provide support and administration to Wex customers. This role would suit a proactive individual with excellent organisational skills and a meticulous approach to work and thrives in a busy team-based environment. Your Responsibilities will include:
• To answer incoming enquiries via email efficiently whilst delivering excellent customer service.
• To Perform a wide range of administrative tasks daily, such as but not limited to;
• Regular system clean ups to ensure the system is kept up to date.
• Boxing and Shipping Customer repairs
• Processing of Trade in Credit and Cash orders
• To act as an excellent representative to both Wex customers and associates
• Working on additional tasks and projects as required Experience and Characteristics Required:
• At least one year of experience of working in a Customer Service/Administrative environment, whilst delivering the highest possible service levels.
• Excellent communication skills must be able to deal with complaints both over the phone and on email.
• Capable of making quick decisions and
• Capable of being proactive in their approach to Customer Service to ensure we deliver the best possible outcome for our customers.
• Solving of complex problems quickly and confidently
• Ability to work within a team environment
• Excellent written language skills; including spelling, grammar and vocabulary.
• Excellent time management skills with the ability to work under pressure and on own initiative.
• Disciplined and organised working practices.
• Enthusiastic and flexible working attitude.
• The ability to prioritise work and switch between tasks without the need for close supervision Trade-In working hours: The normal working hours will be 40 hours per week, working hours can be flexible to suit the individual. About us: Wex Photo Video is the UK's leading online retailer of photography equipment with a customer base ranging from photography enthusiasts to professionals. Through its web site ( www.wexphotovideo.com ), Wex delivers its customers a market-leading product offering, extending to some 17,000 products, providing the photo enthusiast with a comprehensive choice across all product categories. The business has first class relationships with all the leading photo equipment suppliers, including Canon, Nikon, Panasonic, Sony, Sigma and many more.

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