IT Apprentice | Manchester

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Become an Infrastructure Technician Apprentice and kickstart your IT career today NowSkills partners with ambitious employers to build the best digital apprenticeships in the North-West . We'll support you on your learning journey, from start to finish. You will be working for a telecom company based in Bury. As an Infrastructure Technician apprentice, you will provide 1st line technical support to clients, assisting them with hardware and software requests via phone or email. Your responsibilities as an Infrastructure Technician Apprentice: Providing technical support; answering support queries either via phone or email Maintaining a high degree of customer service for all support queries Taking ownership of user problems and be proactive when dealing with user issues Logging all calls on the call logging system and maintain full documentation Responding to enquiries from clients and help them resolve any hardware or software problems Maintaining a log of any software or hardware problems detected Supporting users in the use of Telephony equipment by providing necessary training and advice Allocating more complex service issues to the relevant Technical Engineer Arranging for external technical support where problems cannot be resolved in house Interested? The qualifying requirements you should have: Relevant 1st line / Helpdesk support experience Excellent telephone manner and face to face communication skills Telephony experience would be beneficial, but is not essential Sound understanding of Hosted Telephony Systems and Mobile connections Good knowledge of Microsoft based operating systems Experience using Microsoft Office (MS Word, Excel and PowerPoint) Experience with using Outlook within a network environment (permissions, calendar sharing, and delegation) Typical work hours Monday - Friday, 9:00am-5:00pm What kind of training will you receive? Training will take place in our classroom locations, online and face to face with our mentors. Your employer's line manager will also support you and teach you skills. As a NowSkills Infrastructure Technician Apprentice , you will be assigned a supportive and well experienced Infrastructure Technician tutor who will provide tasks and targets to you to help you obtain the best possible grade. Qualifications you will receive (varies with the employer's projects) Infrastructure Technician Level 3 MTA Networking Fundamentals CIW Internet Business Associate MTA Windows Server Administration Fundamentals City & Guilds Level 3 Award in Coding and Logic Launch your career in IT as an Infrastructure Technician Apprentice and APPLY TODAY This job was originally posted as www.totaljobs.com/job/93433692

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